Hybrid: Survivor Support Specialist

Migrant; Glasgow; Hybrid; GBP 30,000 - 35,000; Full time

Benefits offered by this job

35-hour week

Additional annual leave (up to 39 days

Buy/sell up to 5 days

Perkbox access

Pension scheme 8%

Job summary

Migrant Help in Glasgow/Paisley, Scotland, is seeking a Client Adviser to support survivors of trafficking within the TESS team. This hybrid, 35-hour-per-week role involves advising service users, completing relevant support applications and delivering confidential, survivor-centred guidance.

Candidates should have social care experience with complex needs, frontline contact with the public, strong administrative skills and good Excel knowledge.

Qualifications

• Experience in a Social Care setting with clients who have complex needs.
• Frontline experience engaging with the public.
• Strong administrative and organisational skills; proficient in MS Office, especially Excel.
• Ability to prioritise and work on own initiative while maintaining boundaries.

Responsibilities

• Provide support to a caseload of survivors of human trafficking in line with the service framework.
• Arrange accommodation, food, clothing, toiletries and holistic activities for service users.
• Assist with documentation and arrangements for return to country of origin where appropriate.
• Ensure compliance with regulatory requirements and referral processing.
• Refer clients to health and specialist services as needed.
• Support clients in obtaining employment and housing where appropriate.
• Collect and record data efficiently.
• Provide telephone assistance and on-call coverage as required.
• Participate in team briefings and disseminate updated information.
• Stay updated on legislation affecting service users.

Skills

Social care

Complex needs

Face-to-face

Admin skills

Excel

Independent work

Tools

MS Office

Job description

Migrant Help in Glasgow/Paisley, Scotland, is seeking a Client Adviser to support survivors of trafficking within the TESS team. This hybrid, 35-hour-per-week role involves advising service users, completing relevant support applications and delivering confidential, survivor-centred guidance.

Candidates should have social care experience with complex needs, frontline contact with the public, strong administrative skills and good Excel knowledge.