Client Adviser

Migrant; Glasgow; Hybrid; GBP 30,000 - 35,000; Full time

Benefits offered by this job

35-hour week

Additional annual leave (up to 39 days

Buy/sell up to 5 days

Perkbox access

Pension scheme 8%

Job summary

Migrant Help in Glasgow/Paisley, Scotland, is seeking a Client Adviser to support survivors of trafficking within the TESS team. This hybrid, 35-hour-per-week role involves advising service users, completing relevant support applications and delivering confidential, survivor-centred guidance.

Candidates should have social care experience with complex needs, frontline contact with the public, strong administrative skills and good Excel knowledge.

Qualifications

• Experience in a Social Care setting with clients who have complex needs.
• Frontline experience engaging with the public.
• Strong administrative and organisational skills; proficient in MS Office, especially Excel.
• Ability to prioritise and work on own initiative while maintaining boundaries.

Responsibilities

• Provide support to a caseload of survivors of human trafficking in line with the service framework.
• Arrange accommodation, food, clothing, toiletries and holistic activities for service users.
• Assist with documentation and arrangements for return to country of origin where appropriate.
• Ensure compliance with regulatory requirements and referral processing.
• Refer clients to health and specialist services as needed.
• Support clients in obtaining employment and housing where appropriate.
• Collect and record data efficiently.
• Provide telephone assistance and on-call coverage as required.
• Participate in team briefings and disseminate updated information.
• Stay updated on legislation affecting service users.

Skills

Social care

Complex needs

Face-to-face

Admin skills

Excel

Independent work

Tools

MS Office

Job description

Location: Glasgow and Paisley, Scotland (Hybrid)

Contract: Fixed term until 30 September 2027 (with potential to be extended or made permanent)

Salary: £30,475 - Increasing to £34,682 following successful completion of a 6 months probation period

Closing Date: 24 November 2026

The role

Part of the Trafficking and Exploitation Survivors Service (TESS) team, the Client Adviser is a dedicated and rewarding role at Migrant Help. You will work engagingly with our diverse client group, most of whom will be entering the service having recently been through trauma. You will provide seamless professional support to service users, including providing advice, guidance and assistance with the completion of any relevant support applications. If you have demonstrable experience working sensitively with vulnerable people with with the ability to communicate complex information effectively, and are looking for an exciting role that makes a difference, we’d love to hear from you!

Role responsibilities

• Provide support to a caseload of survivors of human trafficking (known as clients), in line with the service’s Quality Management Framework, ensuring high-quality, survivor-centred support at all times
• Manage a complex case load, offering appropriate and bespoke individual support to service users including the arrangement of provision of necessities such as accommodation, food, clothing and toiletries. Also arranging meaningful holistic activities, which may include social events, language classes, orientation briefings, etc
• Arrange the process of supporting service users to return to their country of origin, where appropriate, as well as arranging the preparation of appropriate documentation with the Home Office/Embassies, as appropriate
• Ensure compliance with all applicable regulatory requirements, policies and procedures to provide with correct processing of National Referral Mechanism (NRM) referrals to all who require this service
• Refer clients to health and specialist agencies as necessary
• Support the process of clients being able to obtain employment and affordable housing, where appropriate
• Collect data and record efficiently as required
• Provide telephone assistance and new referral meet and greet during unsocial hours on a rota basis (being part of the on call service – one week on call outside working hours, every few weeks)
• Participate in regular team briefings/meetings/group case study sessions and provide support to other colleagues as and when required
• Keep up to date with legislation and the impact it may have on service users and disseminate as appropriate to the teams.

The experience and skills you need

• Experience of working in a Social Care setting and working with clients who present with complex needs, including mental health and substance misuse
• Demonstratable experience of working face to face with members of the public
• Demonstrable administrative and organisational skills Excellent computer skills, competent in the use of MS Office applications and specifically the ability to use Microsoft Excel to a good standard
• Proven ability to prioritise and work on your own initiative whilst respecting boundaries

Migrant Help is committed to safeguarding those we provide aservice to, applicants will have to undergo strict vetting procedures throughout different stages of the recruitment process therefore:

• This post is subject to a Disclosure and Barring Service (DBS) check therefore applicants must:
• Be able to provide documents to show their right to work in the UK (such as Passport, work visa, settled status document, certificate of registration, naturalisation as a British citizen, Biometric Residence Permit etc.)
• Provide full employment history for the previous 3 years and/or suitable documentation to cover any gaps in employment

About Migrant Help

Migrant Help is a leading charity that was established in 1963 and delivers a range of support and advice services to people affected by displacement and exploitation across the UK. Our vision is for a global society that protects vulnerable people, treats them with respect and enables them to reach their full potential. We foster a culture in which equality, diversity and inclusion are recognised, valued and encouraged. It doesn’t matter who you are or where you come from, we match your skills with the needs of our organisation, as long as you share our values, vision and goals. We welcome applications from candidates regardless of their age, religion or belief, race, gender reassignment, disability, sexual orientation, sex, marriage or civil partnership, pregnancy and maternity.

These are some of the benefits we offer

• Our working week is 35 hours per week offering flexibility and work life balance
• Enhanced family friendly provisions
• E mployees will gain an extra day annual leave per year to a maximum of 39 days, including bank holidays (pro-rata).
• Option to buy or sellup to 5 days of annual leave
• Access to Perkbox, an employee rewards and benefits platform with over 9,000 deals and discounts, a range of free perks, employee wellbeing support and other additional employee benefits and recognitions.
• Migrant Help offers employees a non-contributory pension scheme Migrant Help pays 8% worth of employee salary into the pension scheme.

We encourage applications from disabled people by offering them an interview if they meet the minimum criteria for the job

Please note this vacancy may close early depending on applications received

As part of your role, it is important you operate within Migrant Help’s values: Protection, Diversity, Equality, Partnership, Innovation and Excellence.

Migrant Help is proud to be an equal opportunities employer.

Trafficking and Exploitation Survivors’ Service (TESS)