Hybrid Support Engineer – VetTech AI Platform

Vetlexicon; Bartlow; Hybrid; GBP 18,000 - 28,000; Full time

Job summary

Vetstream Ltd (Vetlexicon) is seeking a graduate to join as a first-line technical support specialist, assisting with website production and maintenance, and supporting a global customer base including staff. The role offers hybrid working with 3 days in office and 2 days remote per week, and a clear path to progression after 12–18 months.

You will work with our growing Vetlexicon platform, contribute to AI tool testing, and collaborate with product, content, and commercial teams to implement

Qualifications

• Solid understanding of computers and Microsoft Office applications.
• Basic knowledge of web best practice and accessibility guidelines.
• Strong organisational skills and structured approach to deliver quality work on time.
• Strong analytical and problem-solving skills with a methodical approach.
• Takes ownership and knows when to escalate to appropriate team member.
• Proactive, enthusiastic mindset with ability to propose solutions.
• Customer-focused for internal and external customers.
• Demonstrates innovation and AI understanding in professional life.
• Experience in a service desk or helpdesk environment.
• Advanced knowledge of HTML and accessibility guidelines.
• Knowledge of SEO and Google Analytics.
• Knowledge of e-commerce.
• Familiarity with web technologies, APIs, or database management.
• Experience using ticketing or collaboration tools such as Asana, Slack, or similar.
• Exposure to GitHub or version control.
• Interest in veterinary science, animal health, or life sciences.

Responsibilities

• Support the technical team in maintaining and enhancing Vetlexicon's core platform for worldwide users.
• Assist testing of Vetstream's AI clinical diagnostic tool with product managers, developers, and content experts.
• Adopt new ways of working, including Agile, collaboration tools, and CI practices as the business modernises tech ops.
• Identify, document, and escalate technical issues.
• Collaborate with cross-functional teams to deliver technical solutions meeting business needs.
• Participate in sprint planning, stand-ups and retrospectives; take ownership of tasks.
• Engage in continuing professional development and seek feedback for growth.

Skills

MS Office

Web accessibility

Problem solving

Customer focus

AI understanding

Service desk

HTML

SEO

Google Analytics

E-commerce

APIs

GitHub

Asana/Slack

Veterinary interest

Tools

Asana

Slack

GitHub

Google Analytics

Job description

Vetstream Ltd (Vetlexicon) is seeking a graduate to join as a first-line technical support specialist, assisting with website production and maintenance, and supporting a global customer base including staff. The role offers hybrid working with 3 days in office and 2 days remote per week, and a clear path to progression after 12–18 months.

You will work with our growing Vetlexicon platform, contribute to AI tool testing, and collaborate with product, content, and commercial teams to implement