Hybrid: Strategic Account Manager – Growth & Retention

The Fuel Store; Birmingham; Hybrid; GBP 32,000 - 50,000; Full time

Benefits offered by this job

Pension scheme

Life Assurance

Health & wellbeing benefits

26 days annual leave

Career progression

Job summary

The Fuel Store, based in Birmingham, seeks an Account Manager to own an existing customer portfolio, driving usage, retention and growth. You will lead structured outbound engagement, monitor performance via CRM data, and work cross-functionally to resolve issues and maximise value.

The role is hybrid with four days in the office. With 3+ years in account management or sales, you will thrive in a fast-paced environment, leveraging CRM tools (Dynamics 365) and data-driven insights to prioritise

Qualifications

• 3+ years in account management, sales or business development
• Ability to manage high-volume workload and diary
• Strong written and verbal communication skills
• Familiarity with CRM systems and sales processes
• Experience in KPI-driven environments

Responsibilities

• Own and manage a portfolio of existing customers, focusing on usage, retention and performance.
• Proactively grow fuel usage and share of wallet through outbound engagement.
• Monitor customer behaviour using data, alerts and CRM insights to prioritise activity.
• Intervene early with customers showing signs of drop-off or churn risk.
• Identify and pursue opportunities to improve customer value through product usage and network optimisation.
• Maintain CRM records with clear documentation of interactions and actions.
• Balance commercial outcomes with excellent customer experience in relationships.

Skills

Account management

Sales

CRM

Data-driven decisions

Tools

Dynamics 365

Job description

The Fuel Store, based in Birmingham, seeks an Account Manager to own an existing customer portfolio, driving usage, retention and growth. You will lead structured outbound engagement, monitor performance via CRM data, and work cross-functionally to resolve issues and maximise value.

The role is hybrid with four days in the office. With 3+ years in account management or sales, you will thrive in a fast-paced environment, leveraging CRM tools (Dynamics 365) and data-driven insights to prioritise