Hybrid SPOA & MDT Administrator – Health Service Support

The Methodist Church in Britain; England; Híbrido; GBP 25.000 - 33.000; Jornada completa

Descripción de la vacante

WorkWell Norfolk is seeking an administrative coordinator to be the first point of contact for referrals to the SPOA. You will log and screen referrals, pass accepted cases to Work and Health Coaches, and assist with MDT meetings and minutes.

The role involves travel across Norfolk, occasional remote working, and handling sensitive information in a healthcare setting. Right to work in the UK is required.

Formación

• GCSE English and Maths at grade C/4 or above
• NVQ Level 3 in Business Administration or equivalent qualification or experience
• Evidence of continuing professional development

Responsabilidades

• Receive, acknowledge and log referrals from every source and in every accepted format
• Check referrals are complete and prepare them for triage within one working day
• Carry out initial non-clinical screening and escalate risks to the Advanced Nurse Practitioner
• Allocate accepted referrals to Work and Health Coaches across six Norfolk neighbourhood areas
• Arrange warm handovers for referrals not suited to WorkWell and coordinate cross-border referrals
• Schedule MDT meetings and take accurate minutes
• Maintain participant records and update GP clinical records
• Administer fit notes and issue discharge letters and 12-week follow-up contacts
• Collect and validate mandatory data and prepare monthly/quarterly reports
• Support quarterly Clinical Triage Audit and maintain trackers/logs
• Answer SPOA calls and book rooms for joint assessments

Conocimientos

Administrative experience

Data entry accuracy

Microsoft Word/Excel/Outlook

Telephone & written comms

Escalation awareness

Educación

GCSE English & Maths

NVQ Level 3 in Business Admin

CPD evidence

Herramientas

SystmOne

EMIS

Descripción del empleo

WorkWell Norfolk is seeking an administrative coordinator to be the first point of contact for referrals to the SPOA. You will log and screen referrals, pass accepted cases to Work and Health Coaches, and assist with MDT meetings and minutes.

The role involves travel across Norfolk, occasional remote working, and handling sensitive information in a healthcare setting. Right to work in the UK is required.