Hybrid Spa Reservations Specialist

Spabreaks.com; Brighton; Hybrid; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Workplace Pension

Hybrid Working

Private Medical Insurance

Holiday Buy Back Scheme

Path to Wellness Programme

Employee Assistance Programme (EAP)

Online GP Service

DSE Eye Tests & Vision Care

Flu Jab Vouchers

Gym Allowance & Health Club Discounts

Familiarisation Trips

Job summary

Spabreaks.com is seeking a Spa Reservation Agent to manage reservations, provide expert advice, and deliver outstanding customer service. You will work within a dynamic and enthusiastic team focused on high-quality experiences for spa and travel lovers.

If you have a passion for spa and travel and are committed to exceptional customer experiences, we'd love to hear from you. The role is based in Brighton with a hybrid setup, including 2 days remote and 3 days in the Brighton office.

Qualifications

• Experience in leisure, travel and tourism, ideally in reservations or customer service.
• Passion for spa and wellness; eager to share this with customers.
• Excellent communication and interpersonal skills to build rapport.
• Strong organizational and time management abilities to meet deadlines.
• Attention to detail for accurate data entry and multiple bookings.
• Flexible and adaptable in a fast-paced, evolving environment.
• Positive attitude and commitment to delivering outstanding customer experiences.

Responsibilities

• Manage reservations and enquiries from customers, ensuring that all bookings are processed efficiently and accurately
• Provide expert advice to customers on our range of spa days, treatments and holidays, as well as other products and services
• Build relationships with customers, ensuring that they receive a personalised service and that we meet their individual needs and requirements
• Update our internal booking systems, ensuring that all customer data is accurate and up-to-date
• Work closely with the Sales and Marketing teams, identifying opportunities to drive sales and improve customer engagement
• Support other team members as required, including answering incoming calls, responding to emails and managing online chat enquiries
• Continuously develop your knowledge of the spa and travel industry and our products and services, in order to provide an exceptional customer experience.

Skills

Leisure travel experience

Customer service

Communication skills

Time management

Attention to detail

Job description

Spabreaks.com is seeking a Spa Reservation Agent to manage reservations, provide expert advice, and deliver outstanding customer service. You will work within a dynamic and enthusiastic team focused on high-quality experiences for spa and travel lovers.

If you have a passion for spa and travel and are committed to exceptional customer experiences, we'd love to hear from you. The role is based in Brighton with a hybrid setup, including 2 days remote and 3 days in the Brighton office.