Hybrid Service Desk Analyst: Path to 2nd Line Engineer

Opus Technology; Reigate; Hybrid; GBP 30,000 - 32,000; Full time

Benefits offered by this job

Private healthcare

Pension and life insurance

Enhanced maternity and paternity

Dreamball quarterly draw

Training and development pathways

Company events

Outstanding performer accolades

Volunteering days

Refer a friend scheme

25 days holiday

Complimentary daily breakfasts

Job summary

Opus is the UK's largest independent Managed Service Provider and a growing tech employer. The Service Desk Analyst role supports customers and internal users, working with a variety of technologies within a hybrid setup.

You will collaborate with the wider Technical Services and Projects teams and have opportunities to learn, develop, and pursue 2nd line progression through funded training. The position offers hybrid working for work-life balance, a salary in the £30k–£32k range with

Qualifications

• Previous Service Desk experience with exposure to Microsoft and connectivity technologies.
• Familiarity with general customer service handling relationships and CRM systems.
• Understanding of router function and technology; Cisco Meraki is a plus.

Responsibilities

• Support customers and provide internal IT assistance within Opus.
• Collaborate with Technical Services and Projects teams on multiple technologies.

Skills

Service desk experience

Microsoft connectivity

CRM experience

Router knowledge

Cisco Meraki

ITIL interest

Communication skills

Values alignment

Job description

Opus is the UK's largest independent Managed Service Provider and a growing tech employer. The Service Desk Analyst role supports customers and internal users, working with a variety of technologies within a hybrid setup.

You will collaborate with the wider Technical Services and Projects teams and have opportunities to learn, develop, and pursue 2nd line progression through funded training. The position offers hybrid working for work-life balance, a salary in the £30k–£32k range with