Service Desk Analyst

Opus Technology; Reigate; On-site; GBP 30,000 - 32,000; Full time

Benefits offered by this job

Private healthcare

Pension and life insurance

Enhanced maternity and paternity

Dreamball quarterly draw

Training and development pathways

Company events

Outstanding performer accolades

Volunteering days

Refer a friend scheme

25 days holiday

Complimentary daily breakfasts

Job summary

Opus is the UK's largest independent Managed Service Provider and a growing tech employer. The Service Desk Analyst role supports customers and internal users, working with a variety of technologies within a hybrid setup.

You will collaborate with the wider Technical Services and Projects teams and have opportunities to learn, develop, and pursue 2nd line progression through funded training. The position offers hybrid working for work-life balance, a salary in the £30k–£32k range with

Qualifications

• Previous Service Desk experience with exposure to Microsoft and connectivity technologies.
• Familiarity with general customer service handling relationships and CRM systems.
• Understanding of router function and technology; Cisco Meraki is a plus.

Responsibilities

• Support customers and provide internal IT assistance within Opus.
• Collaborate with Technical Services and Projects teams on multiple technologies.

Skills

Service desk experience

Microsoft connectivity

CRM experience

Router knowledge

Cisco Meraki

ITIL interest

Communication skills

Values alignment

Job description

Imagine yourself in a role where your professional growth and creativity are championed every step of the way. Opus is the UK's largest independent Managed Service Providers, recently ranked as "World class" by the Best Companies to work for awards.

Be a key player in our Technical Services team

The Service Desk Analyst role will will assist the company to support our customers, and also provide internal IT support within Opus, all while gaining exposure to a wide variety of different technologies.

Having worked within an MSP environment previously you will be used to working closely and integrating with the wider Technical Services teams plus interaction with new projects team as well.

Opus is looking for an individual keen to learn new technologies, supporting many different products and services. A desire to learn and develop into a 2nd Line Support Engineer and become officially certified via training programs. Supported by the IT and Network support team members, this is an excellent opportunity to learn on the job and via planned training development into the engineering team.

Salary £30-£32k

Hybrid working for a good work/life balance

The talents we are excited to see

• Previous Service Desk experience with exposure to Microsoft and connectivity technologies
• Familiarity with general Customer Service handling relationships & CRM systems
• Understanding of router function and technology, Cisco Meraki an advantage
• Enthusiasm for furthering career in technical support and delivery
• Passion to develop and learn industry best practice, such as ITIL service strategy
• Communicates effectively with customers and colleagues in other departments to ensure efforts are seamlessly aligned
• Aligned with the Opus core values

Your exclusive benefits

• A comprehensive Private Healthcare and Cash Plan
• Pension and life insurance
• Enhanced Maternity and Paternity
• Entry to the £3,000 quarterly Dreamball draw
• Personalised training and development pathways
• Regular fully funded companywide events
• Monthly 'outstanding performer' accolades
• Enriching paid volunteering days
• A rewarding Refer a friend scheme (£1,000)
• The flexibility to adjust your holiday allowance (25 days pa)
• Complimentary daily breakfasts in the office

Where your values align with ours

• Work together to win together
• Be brave and think differently
• Own it and never give up
• Strive to be the best
• Stay curious and keep learning

Meet Opus

Established in 1992, we are different to the rest, priding ourselves on being a customer-driven and service-led technology provider.

By joining Opus, you embark on an exhilarating journey filled with impactful projects and continuous professional development, empowering you to expand your expertise and leave a significant mark on businesses nationally.

We have a Culture Club led by award-winning colleagues from across the business, giving our people a voice and helping shape a positive, inclusive workplace culture. From gathering feedback to social initiatives like our book and film club, it's all about bringing people together and creating a more engaging place to work.