Hybrid 2nd Line Helpdesk Engineer - Remote Support

School Result; Basildon; Hybrid; GBP 28,000 - 38,000; Full time

Benefits offered by this job

Career progression opportunities

Ongoing training and professional development

Job summary

A leading IT Managed Services Provider in Basildon is seeking a 2nd Line Helpdesk Engineer to provide advanced IT support, resolve escalated technical issues, and mentor junior engineers. The role offers competitive pay between £28,000 and £38,000 per year, along with flexible working opportunities. Candidates should be proficient in Microsoft systems, demonstrate excellent customer service skills, and be eager to learn. Joining this dynamic team promises career progression and ongoing professional development.

Qualifications

• Experience in providing IT support with 2nd Line capabilities.
• Ability to troubleshoot escalated technical issues professionally.
• Customer-focused with excellent service skills.

Responsibilities

• Provide remote IT support and resolve complex technical issues.
• Troubleshoot escalated issues from the 1st Line Helpdesk team.
• Update and maintain IT customer documentation and internal knowledge base.
• Support and train junior engineers to enhance team skills.
• Visit customer sites occasionally to resolve recurring or complex issues.

Skills

Proficiency in Microsoft server and desktop operating systems

Experience with Microsoft O365, SharePoint, Intune, Active Directory, and Teams Voice

Knowledge of VMware and/or Microsoft Hyper-V

Basic networking skills

Tools

Autotask

Datto RMM

IT Glue

Job description

A leading IT Managed Services Provider in Basildon is seeking a 2nd Line Helpdesk Engineer to provide advanced IT support, resolve escalated technical issues, and mentor junior engineers. The role offers competitive pay between £28,000 and £38,000 per year, along with flexible working opportunities. Candidates should be proficient in Microsoft systems, demonstrate excellent customer service skills, and be eager to learn. Joining this dynamic team promises career progression and ongoing professional development.