Part-Time Service Delivery Admin — Flexible Hours

Victim Support; Gloucester; Hybrid; GBP 16,000 - 26,000; Part time

Benefits offered by this job

Flexible Working Options: Hybrid

Generous Annual Leave

Pension Plan

Wellbeing Support

Job summary

Victim Support in Gloucestershire is seeking a detail-focused Service Delivery Assistant to provide high-quality administrative support. You will be the first point of contact for service enquiries and support the wider team with essential admin tasks.

The 22.5-hour part-time role offers flexible working patterns across 3–5 days, with hybrid options and a commitment to safeguarding and diversity. Previous admin experience is desirable, with strong IT and data protection knowledge.

Qualifications

• Experience in an admin role supporting a team.
• Strong IT skills and proficiency with Microsoft Office.
• Understanding of data protection and confidentiality requirements.
• Ability to prioritise workload and manage competing demands.
• Experience in client-focused services.
• Excellent verbal and written communication.

Responsibilities

• Upload referrals to the case management system in line with standards.
• Manage mail, telephone queries and general inquiries for the service.
• Collate information and supply correspondence to internal/external contacts.
• Liaise with referring agencies to improve referral information and pathways.
• Provide general admin support including data entry, minute taking, purchase orders and invoices.

Skills

Verbal communication

Written communication

Numerical skills

Customer service

MS Office

Data protection

Confidentiality

Organisation skills

Tools

Case management systems

Job description

Victim Support in Gloucestershire is seeking a detail-focused Service Delivery Assistant to provide high-quality administrative support. You will be the first point of contact for service enquiries and support the wider team with essential admin tasks.

The 22.5-hour part-time role offers flexible working patterns across 3–5 days, with hybrid options and a commitment to safeguarding and diversity. Previous admin experience is desirable, with strong IT and data protection knowledge.