Hybrid Senior Customer Success & Programme Lead

Pearson; Manchester; Hybrid; GBP 45,000 - 60,000; Full time

Benefits offered by this job

Hybrid working

Office in Manchester

Job summary

Pearson is seeking an Advanced Specialist, Customer Success to join its Professional Assessment organisation on a 12-month limited-term basis. You will manage a small portfolio of complex client programmes and act as a credible day-to-day partner to senior stakeholders.

You will plan carefully for key testing periods, support clients through live delivery, respond to changing requirements, and ensure effective follow-up before the next cycle begins.

Qualifications

• Substantial experience in account management, programme management, or a closely related client-facing role.
• Confidence engaging senior stakeholders and establishing credibility quickly.
• Strong planning, delivery, and prioritisation skills.
• Clear written and verbal communication is important.

Responsibilities

• Own relationships with a focused portfolio of professional assessment clients.
• Plan and coordinate activity across preparation, live testing, follow-up, and future testing cycles.
• Build trusted relationships with senior managers in awarding bodies and professional organisations.
• Respond calmly and quickly when client, operational or external circumstances change.
• Work with internal teams to resolve issues and keep programmes on track.
• Maintain clear plans, actions, risks, and client communications.

Skills

Account management

Programme management

Stakeholder management

Planning & prioritisation

Communication

Relationship building

Job description

Pearson is seeking an Advanced Specialist, Customer Success to join its Professional Assessment organisation on a 12-month limited-term basis. You will manage a small portfolio of complex client programmes and act as a credible day-to-day partner to senior stakeholders.

You will plan carefully for key testing periods, support clients through live delivery, respond to changing requirements, and ensure effective follow-up before the next cycle begins.