Hybrid Risk Lead, Debt Management & Customer Outcomes

Sopra Steria; Newcastle upon Tyne; Hybrid; GBP 54,000 - 66,000; Full time

Benefits offered by this job

£5,400 car allowance

25 days annual leave

private medical

life assurance

pension

generous flexible benefits fund

Job summary

Sopra Steria Financial Services is seeking a Risk Management Lead in Newcastle upon Tyne. The role focuses on developing and embedding the Risk Management Framework across a three-lines of defence setup, with hybrid onsite work.

You will lead risk governance, collaborate with internal audit and compliance, and drive improvements to customer outcomes while managing a Debt Management team. The position is full-time with SC clearance and a salary up to £60k.

Qualifications

• Experience with risk management in a financial services setting.
• Ability to analyse large data sets and present insights clearly.
• Strong stakeholder engagement and leadership capability.
• Familiarity with three lines of defence risk models and governance.
• Experience delivering risk frameworks, policies and controls.

Responsibilities

• Develop, review and coordinate the Risk Management strategy, policy and framework.
• Own governance within client operations and build trusted partner relationships.
• Implement and test controls, ensuring effective design and operation.
• Promote a customer-centric, can-do culture across the team.
• Motivate and coach the Debt Management team to meet KPIs and SLAs.
• Support governance with internal audit, compliance and legal teams.
• Uphold regulatory standards and ensure strong customer outcomes.
• Deepen relationships with Sopra Steria Financial Services clients.

Skills

RMF understanding

Operational risk

Data analysis

Customer focus

Stakeholder mgmt

People skills

Commercial awareness

Adaptability

Job description

Sopra Steria Financial Services is seeking a Risk Management Lead in Newcastle upon Tyne. The role focuses on developing and embedding the Risk Management Framework across a three-lines of defence setup, with hybrid onsite work.

You will lead risk governance, collaborate with internal audit and compliance, and drive improvements to customer outcomes while managing a Debt Management team. The position is full-time with SC clearance and a salary up to £60k.