Hybrid Revenues & Systems Improvement Specialist

Gateshead Council; Gateshead; Hybrid; GBP 32,000 - 46,000; Full time

Benefits offered by this job

Hybrid working

Pension scheme

Annual leave 28 days increasing to 32

Training and development

Job summary

Gateshead Council is seeking a Business Improvement and Systems Officer to help manage and develop IT systems used in Revenues, Benefits and Social Care Finance. You will work with stakeholders to improve processes, support system upgrades and develop training materials.

The role offers hybrid working, a competitive salary, generous leave, pension and development opportunities within a supportive council environment.

Qualifications

• 5 GCSE passes at Grade 4 or above (or equivalent) including Maths and English.
• Experience of using and supporting business IT systems, including maintaining system data, investigating issues and producing management information or reports.
• Strong analytical and problem-solving skills, with the ability to interrogate data, identify trends and ensure information is accurate and reliable.
• Experience of delivering peer to peer training in small groups, including explaining processes, developing guidance and sharing knowledge.
• Strong IT skills, including proficiency in Microsoft Office applications and confidence using complex computerised systems.
• The ability to manage competing priorities and contribute to projects, supporting service improvements and system developments from planning through to implementation.
• Excellent communication and teamwork skills, with the ability to build positive relationships with colleagues, stakeholders and external partners while also working independently when required.
• Awareness of Revenues, Benefits, Social Care Finance or a related local government service, with a good understanding of associated legislation, processes and procedures.

Responsibilities

• Support the delivery of high-quality services for customers, colleagues and partner organisations, ensuring processes are effective, accurate and customer-focused.
• Play a key role in the management, development and continuous improvement of Revenues, Benefits and Social Care Finance systems, processes and procedures.
• Identify opportunities to improve business processes and implement innovative solutions in response to legislative, policy and operational changes.
• Work closely with a range of stakeholders, including software suppliers, the Department for Work and Pensions (DWP) and internal service teams, to support system performance and service improvements.
• Monitor and maintain system data, ensuring records remain accurate, reliable and up to date.
• Lead or support system upgrade projects, developments and testing activities to ensure software meets service needs.
• Produce and analyse financial, performance and statistical information to support informed decision-making.
• Share knowledge by delivering training to small groups, developing learning materials and supporting colleagues.

Skills

Analytical thinking

Problem solving

Communication

Teamwork

Training delivery

IT systems experience

Education

GCSEs (Maths & English)

Tools

Microsoft Office

Job description

Gateshead Council is seeking a Business Improvement and Systems Officer to help manage and develop IT systems used in Revenues, Benefits and Social Care Finance. You will work with stakeholders to improve processes, support system upgrades and develop training materials.

The role offers hybrid working, a competitive salary, generous leave, pension and development opportunities within a supportive council environment.