Hybrid Revenues & Benefits Assistant

Knowsley Metropolitan Borough Council; Knowsley; Hybrid; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Local Government Pension Scheme

Hybrid working

26 days annual leave

Job summary

Knowsley Metropolitan Borough Council is recruiting an Assistant Revenues & Benefits Officer to support the Council Tax and Business Rates teams. The role involves processing customer accounts, updating records, and handling enquiries with a focus on accurate information and excellent service.

You will assist with discounts, reliefs and exemptions and support debt recovery processes. The position offers hybrid working and a generous benefits package, with formal training provided.

Qualifications

• Experience in administrative or customer service environments.
• Clear, professional communication, written and verbal.

Responsibilities

• Support day-to-day delivery of the Revenues service.
• Process customer accounts and update records.
• Assist with awarding discounts, reliefs and exemptions; support recovery processes.
• Deal with customer enquiries and provide clear advice.

Skills

Administrative experience

Customer service

Communication skills

Teamwork

Organised

Problem solving

Job description

Knowsley Metropolitan Borough Council is recruiting an Assistant Revenues & Benefits Officer to support the Council Tax and Business Rates teams. The role involves processing customer accounts, updating records, and handling enquiries with a focus on accurate information and excellent service.

You will assist with discounts, reliefs and exemptions and support debt recovery processes. The position offers hybrid working and a generous benefits package, with formal training provided.