Dispute Resolution Specialist (Hybrid)

Speedy Hire Plc.; St Helens; On-site; GBP 21,000 - 27,000; Full time

Job summary

Speedy Hire Plc. is seeking a Resolution Coordinator for Haydock, Monday to Friday, 37.5 hours per week. You will liaise with customers by phone and email, taking full ownership of their requests and collaborating with our network to resolve disputes efficiently with excellent service.

The role requires a strong customer focus, the ability to multitask, a collaborative mindset, and a drive to grow the business while supporting our ESG initiatives.

Qualifications

• Customer-focused with ability to build rapport across channels.
• Strong multitasking and initiative.
• Collaborative team player with positive workplace culture.
• Motivated to grow the business and maximise opportunities.
• Support ESG Strategy - Decade to Deliver.

Responsibilities

• Liaise with customers via telephone and email, taking end-to-end ownership of their requests.
• Work in partnership with the Speedy network to resolve disputes efficiently and with great service.

Skills

Customer focus

Multitasking

Team collaboration

Business growth

ESG support

Job description

Speedy Hire Plc. is seeking a Resolution Coordinator for Haydock, Monday to Friday, 37.5 hours per week. You will liaise with customers by phone and email, taking full ownership of their requests and collaborating with our network to resolve disputes efficiently with excellent service.

The role requires a strong customer focus, the ability to multitask, a collaborative mindset, and a drive to grow the business while supporting our ESG initiatives.