Hybrid Repairs & Defects Coordinator - Customer Care

A.D.S Construction Personnel Ltd; Milton Keynes; Hybrid; GBP 23,000 - 32,000; Full time

Benefits offered by this job

Hybrid working (3 days from home)

Career development

Job summary

A.D.S Construction Personnel Ltd is seeking a Customer Care Coordinator to manage repairs, defects and remedial works across residential developments in and around Milton Keynes. The role requires coordinating customer care issues, scheduling operatives and maintaining clear communication with residents, site teams and subcontractors.

Based in Milton Keynes with hybrid working (3 days from home), the position offers a permanent full-time contract, a Monday to Friday 8:00am–4:30pm schedule, and

Responsibilities

• Manage customer care issues, repairs and defects from initial report through to completion
• Schedule patchers, operatives and subcontractors across multiple sites
• Coordinate appointments with residents and homeowners
• Liaise with site managers, quantity surveyors and contractors
• Prepare quotations for remedial and chargeable works
• Process variations and monitor approvals
• Track labour, materials and associated costs
• Maintain Excel trackers and internal reporting systems
• Produce weekly and monthly reports
• Monitor workloads and allocate resources effectively
• Order materials and arrange deliveries and collections
• Maintain customer care records, photographs and documentation
• Resolve customer complaints professionally and efficiently
• Provide operational and commercial administration support

Job description

A.D.S Construction Personnel Ltd is seeking a Customer Care Coordinator to manage repairs, defects and remedial works across residential developments in and around Milton Keynes. The role requires coordinating customer care issues, scheduling operatives and maintaining clear communication with residents, site teams and subcontractors.

Based in Milton Keynes with hybrid working (3 days from home), the position offers a permanent full-time contract, a Monday to Friday 8:00am–4:30pm schedule, and