Quality & Contracts Officer

Leicestershire County Council; Leicester; On-site; GBP 37,000 - 40,000; Full time

Job summary

Leicestershire County Council is seeking a Quality and Contracts Officer for a 12‑month secondment at County Hall, Leicester. The role focuses on monitoring providers, driving quality improvement and ensuring compliance with contracts to deliver better services for residents.

You will work with the Quality and Contracts team to support adult social care providers, prepare reports, and manage risk while building strong, collaborative relationships with partners.

Qualifications

• NVQ Level 4 qualification or equivalent experience.
• Experience in social care or health services.
• Experience in preparing written and financial reports.
• Understanding of operational risk management.
• Ability to collaboratively address performance issues with providers.

Responsibilities

• Monitor service providers and contractual arrangements for performance and compliance.
• Support providers of adult social care to improve practice and performance.
• Support providers to meet objectives and improve service quality.
• Ensure positive outcomes for people and carers by ensuring contractual terms are followed.

Skills

Social care knowledge

Contract monitoring

Performance improvement

Risk management

Education

NVQ Level 4

Job description

Organisation: Leicestershire County Council

Work Location: County Hall, Leicester Road, Glenfield, Leicester LE3 8RA

Salary: £36,621 - £40, 458 per annum (pro rata for part-time)

Working Hours:37 hours per week

Contract Type: Secondment for 12 months

Closing Date: 6th November 2026

Interview Date(s):13th November 2026

Are you looking for a rewarding career where you can make a difference?

Do you want a job where no two days are the same?

An exciting opportunity has become available to apply for the temporary role ofQuality and Contracts Officer within the Quality and Contracts team. The role is available as a 12-month secondment.

About the Role

As a quality and contracts officer, your responsibilities will include:

• Monitoring of service providers and contractual arrangements to address issues of performance and compliance
• Effectively supporting providers of adult social care services to improve practice and performance
• Proactively supporting providers to meet objectives improving the quality of services
• Ensuring positive outcomes for people and carers are achieved by supporting commissioned service providers to adhere to contractual terms and conditions.

The quality and contracts team hold responsibility for a portfolio of care providers within Leicestershire. They complete contract monitoring visits, identify areas for improvement and good practice and offer targeted quality improvement support. We work in collaboration with external partners to share information and maintain positive relationships with providers.

About You

To apply for this post, you must have:

• NVQ Level 4 qualification in a relevant subject or equivalent level of relevant experience.
• Experience and knowledge of providing social care or health services.
• Experience of preparing written and financial reports.
• Understanding of risk management at an operational level.
• Ability to recognise good performance and address poor performance collaboratively using theproviders knowledge and expertise to develop an outcome based solution.
• Experience of successfully managing relationships with internal/external customers and partners.
• Self-motivation and the ability to meet demanding timescales and work under pressure.
  

In addition, we also expect you to shareour commitment to our valuesandto delivering accessible and inclusive services which meet the needs of all of our residents.

Reasonable adjustments will be considered for applicants with a disability.We are a Disability Confident Employer.

Interested in Flexible Working?

We are open to discussions about flexible working, which may include part time working, job sharing, term-time working, flexible start and finish times, and hybrid working, depending on the requirements of the role and the service. If you would like to discuss the possible flexible working options that might be applicable to this role, please contact the person named below.

For more information or an informal discussion,please contact:

Megan Lawrence

Telephone: [phone]

Email: [e-mail]