Hybrid Property Standards Officer – Housing Compliance

Prima Group; Liverpool; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

Prima Group is seeking a Property Standards Officer to support statutory duties under Awaab’s Law, coordinating damp and housing-condition cases while ensuring prompt action within legal timescales. The role is hybrid, combining home and Prima offices, with a salary of £34,952 per year.

You will liaise with customers professionally, arrange inspections, keep clients informed and collaborate with surveyors and repairs teams to progress cases efficiently.

Qualifications

• Experience of dealing with the public in a customer service environment.
• Excellent communication skills with the ability to have difficult conversations
• Ability to use your own initiative but adopt the One Team approach.
• Ability to prioritise your workload and meet deadlines.
• Experience of using ICT systems, CRM systems and Microsoft office software.
• Desirable: An understanding of social housing and communities
• Desirable: An understanding of Awaab’s Law
• Desirable: Knowledge of the Housing Health and Safety Rating System
• Desirable: Experience of dealing with case work and meeting legal timeframes
• Desirable: An understanding of compliance and dealing with property repairs

Responsibilities

• Liaise with customers in an understanding and professional manner.
• Arrange inspections and repair works where required taking into account the needs of the customer and any vulnerabilities.
• Ensure customers are kept informed until case completion and act as the main point of contact.
• Support with other relevant customer contacts as and when required.
• Log, monitor and manage cases to ensure compliance with statutory and internal timescales.
• Maintain accurate, up-to-date records on housing management and compliance systems.
• Arrange inspections, remedial works, follow-up visits and customer communications.
• Ensure all work is carried out in line with data protection and safeguarding requirements
• Collaborate with surveyors, contractors, repairs team and other internal departments to progress cases

Skills

Customer service

Communication

Initiative

Time management

CRM systems

Microsoft Office

ICT systems

Education

GCSE level or equivalent

Desirable professional qualification

Tools

Microsoft Office suite

CRM software

Job description

Prima Group is seeking a Property Standards Officer to support statutory duties under Awaab’s Law, coordinating damp and housing-condition cases while ensuring prompt action within legal timescales. The role is hybrid, combining home and Prima offices, with a salary of £34,952 per year.

You will liaise with customers professionally, arrange inspections, keep clients informed and collaborate with surveyors and repairs teams to progress cases efficiently.