Hybrid PI/E&O Claims Specialist – Multinational

QBE Insurance Group; Leeds; Hybrid; GBP 32,000 - 52,000; Full time

Job summary

QBE Insurance Group in Leeds is seeking a Claims Adjuster to manage a dedicated caseload of Professional Indemnity claims within the Multinational Claims team. You will apply PI/E&O expertise to support accurate decisions and positive customer outcomes in a collaborative global environment.

The role offers a hybrid Leeds working pattern, and you will develop broader multinational claims knowledge while handling large global law firms and international clients.

Qualifications

• Understanding of PI/E&O claims and applying it in day-to-day decisions.
• Strong investigation and negotiation skills.
• Analytical thinking with ability to interpret data and draw conclusions.
• Ability to coach others and support learning within the team.
• Excellent relationship management and proactive initiative.

Responsibilities

• Efficiently manage a personal caseload, ensuring claims progress in line with standards.
• Apply PI/E&O expertise to assess, validate and resolve claims with sound judgement.
• Act as the multinational team’s SME on PI/E&O and liaise with other teams on complex queries.
• Develop the team’s knowledge by sharing best practice and contributing to training.
• Communicate with customers, colleagues and stakeholders to provide updates and gather information.
• Maintain accurate records and ensure actions are captured within systems.
• Identify risks and escalate appropriately to protect customers and the business.
• Support colleagues and participate in continuous improvement activities.
• Expand capability by gradually taking on claims from additional lines of business.
• Uphold service standards by meeting timescales and quality measures.

Skills

PI/E&O claims knowledge

Investigation skills

Negotiation skills

Analytical abilities

Relationship management

MS Office

Tools

MS Office

Job description

QBE Insurance Group in Leeds is seeking a Claims Adjuster to manage a dedicated caseload of Professional Indemnity claims within the Multinational Claims team. You will apply PI/E&O expertise to support accurate decisions and positive customer outcomes in a collaborative global environment.

The role offers a hybrid Leeds working pattern, and you will develop broader multinational claims knowledge while handling large global law firms and international clients.