Claims Adjuster - Professional Indemnity

QBE Insurance Group; Leeds; On-site; GBP 32,000 - 52,000; Full time

Job summary

QBE Insurance Group in Leeds is seeking a Claims Adjuster to manage a dedicated caseload of Professional Indemnity claims within the Multinational Claims team. You will apply PI/E&O expertise to support accurate decisions and positive customer outcomes in a collaborative global environment.

The role offers a hybrid Leeds working pattern, and you will develop broader multinational claims knowledge while handling large global law firms and international clients.

Qualifications

• Understanding of PI/E&O claims and applying it in day-to-day decisions.
• Strong investigation and negotiation skills.
• Analytical thinking with ability to interpret data and draw conclusions.
• Ability to coach others and support learning within the team.
• Excellent relationship management and proactive initiative.

Responsibilities

• Efficiently manage a personal caseload, ensuring claims progress in line with standards.
• Apply PI/E&O expertise to assess, validate and resolve claims with sound judgement.
• Act as the multinational team’s SME on PI/E&O and liaise with other teams on complex queries.
• Develop the team’s knowledge by sharing best practice and contributing to training.
• Communicate with customers, colleagues and stakeholders to provide updates and gather information.
• Maintain accurate records and ensure actions are captured within systems.
• Identify risks and escalate appropriately to protect customers and the business.
• Support colleagues and participate in continuous improvement activities.
• Expand capability by gradually taking on claims from additional lines of business.
• Uphold service standards by meeting timescales and quality measures.

Skills

PI/E&O claims knowledge

Investigation skills

Negotiation skills

Analytical abilities

Relationship management

MS Office

Tools

MS Office

Job description

Primary Details

Time Type: Full timeWorker Type: EmployeeThis role is responsible for handling a dedicated caseload of FSM claims within the Multinational Claims team, applying technical expertise to support accurate decision-making and positive customer outcomes, while developing broader multinational claims knowledge within a collaborative global environment.

Claims Adjuster - Professional Indemnity

Leeds/hybrid

About QBE

At QBE, we get to the heart of what matters for our customers.And we do it all with a human touch.

We’rean international insurer with more than 13,000 people working across 26 countries – which meanswe’rebig enough for your ambitions, yet small enough for you to make a real impact.It’san exciting time.We’rebuilding momentum towards our vision to become the most consistent and innovative risk partner.

What if you could have a positive impact – at work and in the world?Aspart of the QBE team,you’llget to spend every day working with people who are passionate,talentedand kind.

Please note - Applicants must have the right to work in the UK as visa sponsorship is not available for this role.

The opportunity

This role gives you the chance to bring your proven track record for handling professional indemnity / errors and omissions (PI / E&O) claims into a Multinational Team, contributing your knowledge to a diverse and collaborative environment. You will have the opportunity to develop wider multinational claims knowledge, building a broader understanding of how PI / E&O operates across different markets.

Your new role

In this role, you will use your Professional Indemnity / Errors & Omissions experience to manage a dedicated caseload for a diverse portfolio of Multinational customers, predominantly focused on large global law firms and international construction consultancies, with claims values up to £500,000. You will efficiently manage these claims while partnering with colleagues and stakeholders around the globe. You'll also have oversight and authority over claims managed by our network of local offices internationally.

Main Responsibilities

• Efficiently manage a personal caseload, ensuring all claims are progressed efficiently and in line with internal and regulatory standards.

• Apply PI / E&O expertise to proactively assess, validate and resolve claims accurately, using sound judgement and clear decision rationale.

• Act as the Multinational team’s subject matter expert on PI / E&O and liaison with the Financial & Specialty Markets Complex Claims team, providing guidance, clarification and support on complex PI / E&O queries.

• Develop the team’s knowledge of PI / E&O by sharing best practice, coaching colleagues and contributing to training or upskilling activity.

• Communicate effectively with customers, colleagues and stakeholders to provide updates, gather information and support positive outcomes.

• Maintain accurate records and ensure all actions are fully captured within the relevant systems.

• Identify risks or issues within claims and escalateto appropriately to protect customers and the business.

• Contribute to team performance by supporting colleagues, sharing knowledge and participating in continuous improvement activity.

• Expand technical capability by gradually taking on claims from additional lines of business as part of your development.

• Uphold service standards by meeting agreed timescales, quality expectations and customer experience measures.

About You

• An understanding of PI / E&O claims and confidence in applying accurately and consistently in day-to-day decision making.

• Able to support colleagues as they learn and build your own confidence in guiding others.

• Good investigation and negotiation skills, along with solid analytical abilities.

• Ready to expand your experience and take on new challenges as they arise

• Excellent relationship management skills, with the ability to work independently and take initiative.

• Well-organised with the ability to manage workload effectively

• Comfortable with handling data, creating reports, and proficient in MS Office applications (Word, Excel)

Benefits

We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances.As well as the benefits below we also offer an extensive choice of other options to suit you!