Hybrid Pharma Customer Experience Executive (12-Month Contract)

Hyper Recruitment Solutions Ltd

England

Hybrid

GBP 26,000 - 34,000

Full time

3 days ago

Be an early applicant

Application generator

Don’t send a generic resume — generate a resume and cover letter tailored to this exact role.

Get past ATS filters

Job summary

Hyper Recruitment Solutions Ltd in Kent is seeking a Pharmaceutical Customer Service Executive on a hybrid basis for a 12-month contract. You will be a key part of the Sales Order Management & Customer Excellence Team, delivering frontline support to healthcare professionals and customers while maintaining compliance and strong relationships.

The role emphasizes handling enquiries via telephone and email, resolving complex issues, and contributing to continuous service improvements in a

Qualifications

Degree or higher in a relevant field (Healthcare, Customer Service, Business Administration).
Proven experience delivering outstanding customer service in a fast-paced environment.
Strong verbal and written communication, ability to handle difficult conversations professionally.
Excellent organisational and problem-solving skills with high attention to detail.

Responsibilities

Act as primary contact for customers, healthcare professionals and internal colleagues, delivering high-quality service.
Respond professionally and empathetically to customer enquiries via phone and email.
Manage complex complaints, queries and escalations, advocating for customers.
Investigate concerns, support cross-team collaboration and identify insights to improve the customer experience.
Support operational activities and ensure compliance with internal procedures.