Healthcare Customer Experience Executive

Cpl Life Sciences; Stone Cross; On-site; GBP 22,000 - 28,000; Full time

Job summary

CPL Life Sciences is seeking a highly motivated Customer Service Executive to join the Sales Order Management & Customer Excellence Team. You will provide frontline support to healthcare professionals, customers and colleagues, ensuring queries are resolved quickly, professionally and compliantly.

You will become a subject matter expert, collaborating with Supply Chain, Commercial, Sales Order Management and Customer Excellence to deliver a seamless customer journey, handling enquiries, complex

Qualifications

• GCSE Maths and English are required.
• Ability to work effectively within a dynamic team environment.
• Strong attention to detail and compliance mindset.
• Flexible approach to supporting business needs.

Responsibilities

• Acting as a first point of contact for customers, healthcare professionals and internal colleagues.
• Responding to customer enquiries professionally, accurately and empathetically.
• Managing complex complaints, queries and escalations.
• Building strong relationships with customers and key stakeholders.
• Providing a high-quality, customer-focused experience in every interaction.
• Investigating customer concerns and finding effective resolutions.
• Working across multiple teams to support customer needs.
• Identifying trends and insights that improve customer experience.
• Supporting business initiatives while maintaining a patient-first mindset.
• Escalate to second line support & management when needed.
• Adhering to Standard Operating Procedures and Processes.
• Supporting customer service activities.
• Maintaining compliance with internal processes and procedures.
• Contributing to continuous improvement initiatives.
• Collaborating closely with the SOMCET team to share customer insights and opportunities.
• Confidence handling difficult conversations, complaints and escalations.
• Strong organisational and problem-solving skills.
• Experience working across multiple systems and managing competing priorities.
• Accurate order entry and attention to detail

Skills

Customer service

Communication

Problem solving

Teamwork

Attention to detail

Order entry

Education

GCSE Maths & English

Job description

CPL Life Sciences is seeking a highly motivated Customer Service Executive to join the Sales Order Management & Customer Excellence Team. You will provide frontline support to healthcare professionals, customers and colleagues, ensuring queries are resolved quickly, professionally and compliantly.

You will become a subject matter expert, collaborating with Supply Chain, Commercial, Sales Order Management and Customer Excellence to deliver a seamless customer journey, handling enquiries, complex