Hybrid Multi-Channel Customer Advisor

Inspiring Vet Care; West of England; Hybrid; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Five weeks' annual leave

Hybrid working arrangements

Company pension scheme

Healthcare options

Dog-friendly office

Job summary

Pet Drugs Online in Keynsham near Bristol is hiring a Customer Service Advisor to join a fast-paced, supportive team. You’ll handle orders, queries and provide excellent service across phone, live chat, email and social media.

This role offers hybrid working with at least three days on site each week in Keynsham, with rotating shifts and a Saturday rota. You’ll join a growing business within the IVC Evidensia family, focused on caring for customers and their pets while delivering a high-quality

Qualifications

• Experience working in a customer service or contact centre environment.
• Strong communication and interpersonal skills.
• Ability to manage multiple channels (phone, live chat, email, social media).
• Proactive in resolving queries and complaints with a customer-first approach.

Responsibilities

• Handle inbound customer sales and service inquiries across channels.
• Support customers with orders, registrations and product queries.
• Provide timely order updates and resolve issues professionally.

Skills

Customer service experience

Communication skills

Multichannel support

Problem solving

Time management

Job description

Pet Drugs Online in Keynsham near Bristol is hiring a Customer Service Advisor to join a fast-paced, supportive team. You’ll handle orders, queries and provide excellent service across phone, live chat, email and social media.

This role offers hybrid working with at least three days on site each week in Keynsham, with rotating shifts and a Saturday rota. You’ll join a growing business within the IVC Evidensia family, focused on caring for customers and their pets while delivering a high-quality