Hybrid Part-Time Credit Controller — Cashflow Champion

Confidential; Devon and Torbay; Hybrid; GBP 26,000 - 34,000; Part time

Job summary

Confidential is seeking an experienced Credit Controller to own the debtor portfolio and drive cash collection across the business. You will chase payments by phone and email, resolve billing queries and protect cash flow in a fast‑paced, growing environment.

The role is part‑time and hybrid—two days per week in the office, with flexible hours discussed at interview. You will partner with finance and operations to improve processes and month‑end activities.

Qualifications

• Credit control experience, ideally in a SaaS business.
• Excellent spoken and strong written communication skills.
• Ability to build customer and stakeholder relationships.
• Comfortable working in a fast-paced, dynamic environment.
• Computer proficiency, advanced Excel skills; accounting software bonus but training will be given.

Responsibilities

• Take ownership of the debtor portfolio, managing the credit control and cash collection process to ensure prompt payment of invoices.
• Proactively chase outstanding invoices via phone and email, maintaining a professional and constructive tone.
• Manage customer statement runs and Direct Debit collection reporting, ensuring accuracy and timely distribution.
• Oversee escalation processes for overdue debt, including initiating legal action where required.
• Investigate and resolve invoice queries and disputes in a timely manner, liaising with sales, account management and operations teams as needed.
• Answer and manage queries via the finance phone line and email inbox.
• Monitor and report on debtor days, aged debt, and cash collection targets.
• Post cash allocations and reconcile customer accounts accurately.
• Identify process improvements to reduce bad debt and improve collection efficiency.
• Support month-end close activities.
• Maintain accurate records of all collection activity and customer communications.
• Provide administrative support to the finance team.

Skills

Credit control experience

Excellent spoken and written comms

Customer/stakeholder relationships

Fast-paced environment

Advanced Excel

Job description

Confidential is seeking an experienced Credit Controller to own the debtor portfolio and drive cash collection across the business. You will chase payments by phone and email, resolve billing queries and protect cash flow in a fast‑paced, growing environment.

The role is part‑time and hybrid—two days per week in the office, with flexible hours discussed at interview. You will partner with finance and operations to improve processes and month‑end activities.