Part-Time Credit Controller - SaaS Cash-Flow Champion

Lightfoot; Exeter; Hybrid; GBP 20,000 - 28,000; Part time

Job summary

Lightfoot is seeking an experienced Credit Controller to join our Finance team in Exeter. This hands-on role manages the debtor portfolio, chases payments by phone and email, resolves billing queries, and supports cash flow across the business.

The role is part-time, Monday to Friday, hybrid with two days in the office, and 12-month fixed term. You will work closely with invoicing, management reporting, and operations to protect cash flow and improve credit control processes.

Qualifications

• Credit control experience, ideally in a SaaS business.
• Excellent spoken and strong written communication skills.
• Ability to build customer and stakeholder relationships.
• Comfortable working in a fast-paced, dynamic environment.
• Advanced Excel skills; experience with accounting software is a bonus but training will be given.

Responsibilities

• Take ownership of the debtor portfolio, managing the credit control and cash collection process to ensure prompt payment of invoices.
• Proactively chase outstanding invoices via phone and email, maintaining a professional and constructive tone.
• Manage customer statement runs and Direct Debit collection reporting, ensuring accuracy and timely distribution.
• Oversee escalation processes for overdue debt, including initiating legal action where required.
• Investigate and resolve invoice queries and disputes in a timely manner, liaising with sales, account management and operations teams as needed.
• Answer and manage queries via the finance phone line and email inbox.
• Monitor and report on debtor days, aged debt, and cash collection targets.
• Post cash allocations and reconcile customer accounts accurately.
• Identify process improvements to reduce bad debt and improve collection efficiency.
• Support month-end close activities.
• Maintain accurate records of all collection activity and customer communications.
• Provide administrative support to the finance team.

Skills

Credit control

Communication

Relationship building

Excel skills

Accounting software

Tools

Accounting software

Job description

Lightfoot is seeking an experienced Credit Controller to join our Finance team in Exeter. This hands-on role manages the debtor portfolio, chases payments by phone and email, resolves billing queries, and supports cash flow across the business.

The role is part-time, Monday to Friday, hybrid with two days in the office, and 12-month fixed term. You will work closely with invoicing, management reporting, and operations to protect cash flow and improve credit control processes.