Hybrid Order & Logistics Specialist

Arbex; Walton-le-Dale; On-site; GBP 35,000 - 42,000; Full time

Benefits offered by this job

Market-leading pension contribution

Bonus scheme

Flexible Savings and spending accounts

Private Medical Insurance

Income protection insurance

Education support / relocation / child

Job summary

Arbex in London is seeking a Customer Order Management & Logistics Support Specialist to manage order cycles, confirm delivery details, and keep customers informed. You'll work with SAP R/3, coordinate with Sales, Demand Management, and Logistics, and help ensure on-time, in-full delivery.

This role is on-site 3 days a week in Clapham, offering a hybrid setup with a supportive team and opportunities to optimise processes and costs.

Qualifications

• 1–2 years of customer-facing experience in Order Management / Customer Service in FMCG or Supply Chain roles.
• Thorough knowledge of all MS Office tools.
• SAP skills will be ideal.
• Excellent time management skills, able to handle pressured situations.
• Able to use own initiative and work independently with multiple deadlines.
• Customer relationship management skills.
• Strong team player with the ability to train new team members.
• Excellent written and verbal communication skills.

Responsibilities

• Manage full order cycle: capture, validate, allocate stock, schedule delivery, and resolve changes.
• Consolidate orders to optimize loads and reduce transport costs.
• Maintain direct customer communication to ensure satisfaction and minimize issues.
• Support cost and sustainability initiatives; monitor KPIs for on-time, in-full delivery.
• Handle disputes, returns, and credit/debit notes in compliance with SOX controls.
• Collaborate with Sales, Supply Chain, and Logistics; participate in meetings and projects.
• Maintain accurate customer data and documentation.
• Identify process improvements and cost-saving opportunities.
• Provide training and share best practices within the team.

Skills

Customer-facing experience

MS Office

SAP

Time management

Initiative

CRM

Team player

Communication skills

Tools

SAP

MS Office

Job description

Arbex in London is seeking a Customer Order Management & Logistics Support Specialist to manage order cycles, confirm delivery details, and keep customers informed. You'll work with SAP R/3, coordinate with Sales, Demand Management, and Logistics, and help ensure on-time, in-full delivery.

This role is on-site 3 days a week in Clapham, offering a hybrid setup with a supportive team and opportunities to optimise processes and costs.