Customer Order Management and Logistics Support Specialist

Arbex; Tadworth; Hybrid; GBP 27,000 - 38,000; Full time

Benefits offered by this job

Market-leading pension contribution

Bonus scheme

Flexible Savings & Spending accounts

Private Medical Insurance

Income protection insurance

Education support & relocation/childc

Diversity & inclusion programs

Job summary

Arbex is seeking a Customer Order Management & Logistics Support Specialist in London to monitor sales orders in SAP R/3, confirm delivery details with customers, and ensure order quality before shipment. You will be the main contact for customers across Western Europe/UK regions and coordinate with Sales and Logistics teams.

The role emphasizes strong organizational and communication skills, handling inquiries, and resolving delivery discrepancies while supporting continuous improvement and

Qualifications

• 1–2 years of customer-facing experience in Order Management / Supply Chain roles.
• Thorough knowledge of MS Office tools.
• SAP skills would be ideal for order processing and tracking.
• Excellent time management and ability to handle multiple deadlines.

Responsibilities

• Oversee full order cycle: capture, validate, allocate stock, schedule delivery and update orders.
• Consolidate orders to optimize loads and reduce transport costs.
• Maintain direct customer communication to ensure satisfaction and minimize issues.
• Support cost and sustainability initiatives; monitor KPIs for on‑time delivery.
• Handle disputes, returns and credits in line with controls and policies.
• Collaborate with Sales, Supply Chain and Logistics; participate in meetings and projects.
• Maintain accurate customer data and documentation; identify process improvements.

Skills

Customer-facing experience

MS Office

SAP

Time management

Communication

Tools

SAP

MS Office

Job description

Location: Clapham, London (SW11 1PN) – 3 days a week onsite

Become part of the team powering household names like Andrex®, Kleenex®, Cottonelle®, Scott®, Viva®, andWypAll®.AtArbex, everything you need is right here—innovation, growth, and the chance to leave a real mark.

You were made to create what’s next: you’re a problem-solver – a connector – someone who thrives on bringing order to complexity and driving continuous improvement. You hold the big picture while mastering the details, making sure every product, process, and partnership moves with precision and purpose. You lead with the highest standards of integrity, efficiency, and collaboration, always turning today’s challenges into tomorrow’s success stories. In this role, you’ll help shape the future of tissue and hygiene for billions of people worldwide. We’ll be Unstoppable Together.

About You

In one of our Supply Chain roles, you’ll focus on winning with consumers and the market, while putting safety, mutual respect, and human dignity at the center.

Customer Order Management & Logistics Support Specialist is responsible for monitoring sales orders within our SAP R/3 system and confirming accurate delivery details to the Customers. COM&LS Specialists verify the availability of placed orders, ensuring its quality before shipment to avoid complaints and issues. They interact frequently with Sales, Demand Management, European Supply Chain Services and Logistics, and the Customers supply teams to ensure business requirements are fulfilled, issues resolved, and potential problems are anticipated with corrective action taken. They are the main point of contact for own Customers and multiple internal stakeholders within the Western Europe or UK regions. They must have excellent organizational and communication skills, especially in handling Customers' inquiries and concerns about the orders and resolving delivery discrepancies.

This role will be responsible for but not limited to:

• Manage full order cycle: capture, validate, allocate stock, schedule delivery, and resolve changes.
• Consolidate orders to optimize loads and reduce transport costs.
• Maintain direct customer communication to ensure satisfaction and minimize complaints.
• Support cost and sustainability initiatives; monitor KPIs for on-time, in-full delivery.
• Handle disputes, returns, and credit/debit notes in compliance with SOX controls.
• Collaborate with Sales, Supply Chain, and Logistics; participate in meetings and projects.
• Maintain accurate customer data and documentation.
• Identify process improvements and cost-saving opportunities.
• Provide training and share best practices within the team.

To succeed in this role, you will need the following qualifications:

• 1 - 2 years of Customer-facing experience in Order Management / Customer Service in FMCG sector / Order To Cash / Supply Chain roles
• Thorough knowledge of all MS – Office tools
• SAP skills will be ideal
• Excellent time management skills, able to manage pressured situations
• Able to use own initiative and to work independently with multiple deadlines/tasks
• Customer relationship management skills
• Strong team player with the ability to work within the group and to train new team members
• Excellent communication (written & verbal), interpersonal skills will be essential

Total Benefits

We believe that our employees are our greatest asset, and we're committed to providing them with the resources they need to be successful. If you're looking for a rewarding career with a company that cares about its employees, then Kimberly-Clark is the place for you.

• Market-leading pension contribution.
• Bonus scheme.
• Flexible Savings and spending accounts to maximise health care options and stretch pounds when caring for yourself or dependents.
• Private Medical Insurance, great support for good health with medical, dental, and vision coverage options.
• Diverse income protection insurance options to protect yourself and your family in case of illness, injury, or other unexpected events.
• Additional programs and support to continue your education, adopt a child, relocate, or even find temporary childcare.

Flex That WorksatARBEX

We believegreat workhappens when people come together with purpose.That’swhy we offer a flexible work model that blends remote work with intentional in-person collaboration — helping you connect, grow, and innovate whilemaintainingthe balance you value.

And finally, the fine print….

ForARBEX to grow and prosper, we must be an inclusive organization that applies the diverse experiences and passions of its team members to brands that shape the future of tissue and hygiene, which is why we seek to build a workforce that encompassesthe experiences of our consumers.When you bring your original thinking toARBEX, you fuel the continued success of our enterprise. We are a committed equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity, age, pregnancy, genetic information, citizenship status, or any other characteristic protected by law.

The statements above are intended to describe the general nature and level of work performed by employees assigned to this classification. Statements are not intended to be construed as an exhaustive list of all duties,responsibilitiesand skillsrequiredfor this position.

Employment is subject to verification of local policies.

This role is available for local candidates already authorised to work in the role’s country only. ARBEX will not provide relocation support for this role.