Customer Order Management and Logistics Support Specialist

Arbex; Walton-le-Dale; Sur place; GBP 35 000 - 42 000; Plein temps

Avantages offerts par ce poste

Market-leading pension contribution

Bonus scheme

Flexible Savings and spending accounts

Private Medical Insurance

Income protection insurance

Education support / relocation / child

Résumé du poste

Arbex in London is seeking a Customer Order Management & Logistics Support Specialist to manage order cycles, confirm delivery details, and keep customers informed. You'll work with SAP R/3, coordinate with Sales, Demand Management, and Logistics, and help ensure on-time, in-full delivery.

This role is on-site 3 days a week in Clapham, offering a hybrid setup with a supportive team and opportunities to optimise processes and costs.

Qualifications

• 1–2 years of customer-facing experience in Order Management / Customer Service in FMCG or Supply Chain roles.
• Thorough knowledge of all MS Office tools.
• SAP skills will be ideal.
• Excellent time management skills, able to handle pressured situations.
• Able to use own initiative and work independently with multiple deadlines.
• Customer relationship management skills.
• Strong team player with the ability to train new team members.
• Excellent written and verbal communication skills.

Responsabilités

• Manage full order cycle: capture, validate, allocate stock, schedule delivery, and resolve changes.
• Consolidate orders to optimize loads and reduce transport costs.
• Maintain direct customer communication to ensure satisfaction and minimize issues.
• Support cost and sustainability initiatives; monitor KPIs for on-time, in-full delivery.
• Handle disputes, returns, and credit/debit notes in compliance with SOX controls.
• Collaborate with Sales, Supply Chain, and Logistics; participate in meetings and projects.
• Maintain accurate customer data and documentation.
• Identify process improvements and cost-saving opportunities.
• Provide training and share best practices within the team.

Connaissances

Customer-facing experience

MS Office

SAP

Time management

Initiative

CRM

Team player

Communication skills

Outils

SAP

MS Office

Description du poste

Customer Order Management and Logistics Support Specialist

Job Description

Location: Clapham, London (SW11 1PN) – 3 days a week onsite

Become part of the team powering household names like Andrex®, Kleenex®, Cottonelle®, Scott®, Viva®, andWypAll®.AtArbex, everything you need is right here—innovation, growth, and the chance to leave a real mark.

You were made to create what’s next: you’re a problem-solver – a connector – someone who thrives on bringing order to complexity and driving continuous improvement. You hold the big picture while mastering the details, making sure every product, process, and partnership moves with precision and purpose. You lead with the highest standards of integrity, efficiency, and collaboration, always turning today’s challenges into tomorrow’s success stories. In this role, you’ll help shape the future of tissue and hygiene for billions of people worldwide. We’ll be Unstoppable Together.

About You

In one of our Supply Chain roles, you’ll focus on winning with consumers and the market, while putting safety, mutual respect, and human dignity at the center.

Customer Order Management & Logistics Support Specialist is responsible for monitoring sales orders within our SAP R/3 system and confirming accurate delivery details to the Customers. COM&LS Specialists verify the availability of placed orders, ensuring its quality before shipment to avoid complaints and issues. They interact frequently with Sales, Demand Management, European Supply Chain Services and Logistics, and the Customers supply teams to ensure business requirements are fulfilled, issues resolved, and potential problems are anticipated with corrective action taken. They are the main point of contact for own Customers and multiple internal stakeholders within the Western Europe or UK regions. They must have excellent organizational and communication skills, especially in handling Customers’ inquiries and concerns about the orders and resolving delivery discrepancies.

This role will be responsible for but not limited to:

• Manage full order cycle: capture, validate, allocate stock, schedule delivery, and resolve changes.
• Consolidate orders to optimize loads and reduce transport costs.
• Maintain direct customer communication to ensure satisfaction and minimize complaints.
• Support cost and sustainability initiatives; monitor KPIs for on-time, in-full delivery.
• Handle disputes, returns, and credit/debit notes in compliance with SOX controls.
• Collaborate with Sales, Supply Chain, and Logistics; participate in meetings and projects.
• Maintain accurate customer data and documentation.
• Identify process improvements and cost-saving opportunities.
• Provide training and share best practices within the team.

To succeed in this role, you will need the following qualifications:

• 1 - 2 years of Customer-facing experience in Order Management / Customer Service in FMCG sector / Order To Cash / Supply Chain roles
• Thorough knowledge of all MS – Office tools
• SAP skills will be ideal
• Excellent time management skills, able to manage pressured situations
• Able to use own initiative and to work independently with multiple deadlines/tasks
• Customer relationship management skills
• Strong team player with the ability to work within the group and to train new team members
• Excellent communication (written & verbal), interpersonal skills will be essential

Total Benefits

We believe that our employees are our greatest asset, and we’re committed to providing them with the resources they need to be successful. If you’re looking for a rewarding career with a company that cares about its employees, then Kimberly-Clark is the place for you.

• Market-leading pension contribution.
• Bonus scheme.
• Flexible Savings and spending accounts to maximise health care options and stretch pounds when caring for yourself or dependents.
• Private Medical Insurance, great support for good health with medical, dental, and vision coverage options.
• Diverse income protection insurance options to protect yourself and your family in case of illness, injury, or other unexpected events.
• Additional programs and support to continue your education, adopt a child, relocate, or even find temporary childcare.

Flex That WorksatARBEX

We believegreat workhappens when people come together with purpose.That’swhy we offer a flexible work model that blends remote work with intentional in-person collaboration — helping you connect, grow, and innovate whilemaintainingthe balance you value.

#LI-Hybrid

And finally, the fine print….

ForARBEXto grow and prosper, we must be an inclusive organization that applies the diverse experiences and passions of its team members to brands thatshape the future of tissue and hygiene, which is whyweseek to build a workforce that encompassesthe experiences of our consumers.When you bring your original thinking toARBEX, you fuel the continued success of our enterprise. We are a committed equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity, age, pregnancy, genetic information, citizenship status, or any other characteristic protected by law.

The statements above are intended to describe the general nature and level of work performed by employees assigned to this classification. Statements are not intended to be construed as an exhaustive list of all duties,responsibilitiesand skillsrequiredfor this position.

Employment is subject to verification of local policies.

This role is available for local candidates already authorised to work in the role’s country only. ARBEX will not provide relocation support for this role.

Primary Location

Walton Oaks

Worker Type

Employee

Worker Sub-Type

Regular

Time Type

Full time