Hybrid Operations Manager: Lead Sales Support

Zachary Daniels; Orpington; Hybrid; GBP 45,000 - 55,000; Full time

Benefits offered by this job

Hybrid working

Birthday day off

Pension and life assurance

Wellbeing support

Discounts & perks platform

Job summary

Zachary Daniels is seeking an Operations Manager in Orpington with hybrid working arrangements. You will take ownership of the sales support operation as the B2B offering grows, inheriting a small team and shaping how things work to support rapid growth.

You will manage day-to-day quotes, orders, delivery and aftercare, while building processes, improving efficiency and ensuring service levels are maintained across operations, Finance and Supply Chain.

Qualifications

• Led and developed a Sales Support or similar team with measurable improvements.
• Created documented processes and standard operating procedures.
• Familiar with KPIs, SLAs and operating systems.

Responsibilities

• Lead and develop the Sales Support team, setting clear priorities and expectations.
• Turn existing know-how into documented, consistent processes.
• Spot bottlenecks, reduce manual work and improve response times.
• Keep service levels on track and own issues when they arise.
• Bring teams across operations, Finance and Supply Chain together to deliver for customers.

Skills

Team leadership

Process improvement

Coaching

KPIs & SLAs

Job description

Zachary Daniels is seeking an Operations Manager in Orpington with hybrid working arrangements. You will take ownership of the sales support operation as the B2B offering grows, inheriting a small team and shaping how things work to support rapid growth.

You will manage day-to-day quotes, orders, delivery and aftercare, while building processes, improving efficiency and ensuring service levels are maintained across operations, Finance and Supply Chain.