Operations Manager

Zachary Daniels; Orpington; Hybrid; GBP 45,000 - 55,000; Full time

Benefits offered by this job

Hybrid working

Birthday day off

Pension and life assurance

Wellbeing support

Discounts & perks platform

Job summary

Zachary Daniels is seeking an Operations Manager in Orpington with hybrid working arrangements. You will take ownership of the sales support operation as the B2B offering grows, inheriting a small team and shaping how things work to support rapid growth.

You will manage day-to-day quotes, orders, delivery and aftercare, while building processes, improving efficiency and ensuring service levels are maintained across operations, Finance and Supply Chain.

Qualifications

• Led and developed a Sales Support or similar team with measurable improvements.
• Created documented processes and standard operating procedures.
• Familiar with KPIs, SLAs and operating systems.

Responsibilities

• Lead and develop the Sales Support team, setting clear priorities and expectations.
• Turn existing know-how into documented, consistent processes.
• Spot bottlenecks, reduce manual work and improve response times.
• Keep service levels on track and own issues when they arise.
• Bring teams across operations, Finance and Supply Chain together to deliver for customers.

Skills

Team leadership

Process improvement

Coaching

KPIs & SLAs

Job description

Up to £50,000 + Bonus & Great Benefits | Hybrid - Orpington

A growing team, plenty of ideas and the backing to make things happen. If you're someone who can bring structure to a busy operation while getting the best out of people, there's a lot to get stuck into here.

An established national business is looking for an Operations Manager to take ownership of its sales support operation as its B2B offering grows.

This is a new position with room to shape how things work. You'll inherit a team of two who know the business well, then build the processes and ways of working that support the next stage of growth.

Where you'll make a difference

As Operations Manager, you'll keep the day to day operation moving, from initial quotes and orders through to delivery and aftercare.

Your focus will be to:

• Lead and develop the Sales Support team, setting clear priorities and expectations.
• Turn existing know-how into documented, consistent processes.
• Spot bottlenecks, reduce manual work and improve response times.
• Keep service levels on track and take ownership when issues need resolving.
• Bring teams across operations, Finance and Supply Chain together to deliver for customers.

What you'll bring

You'll have managed a team before and can point to processes you've built, improvements you've introduced and the difference they made.

You might currently be an Operations Manager, Operations Manager or Customer Service Manager. Experience in B2B, contracting, property services or multi-site retail would translate well.

You'll need to be comfortable with KPIs, SLAs and systems, but equally confident coaching people and handling competing demands. This Operations Manager role needs someone who can see what needs improving and bring the team with them.

The package

• Up to £50,000 plus company bonus.
• Hybrid working, with two days a week in Orpington.
• Salary sacrifice pension and life assurance.
• Birthday day off and enhanced family leave.
• Colleague discounts, perks platform and wellbeing support.
• Planned team investment as the business grows, giving you scope to develop your responsibilities.