Operations Manager (B2B)

Unyk Solutions Ltd; Greater London; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

UNYK Solutions is seeking an Operations Manager to own day-to-day B2B operations—from quotes through orders, fittings and aftercare. You’ll lead a growing Sales Support team, build scalable processes, and ensure fast, reliable responses with clear SLAs.

You will collaborate with stores, fitters, Finance and Supply Chain to keep orders on time and right first time, while embedding CRM-enabled systems and reporting on performance and compliance.

Qualifications

• Must have solid line management experience, including growing a team.
• Hands-on experience building out and documenting processes, not just following them.
• Proven operational experience of improving performance and owning the operational side of a business.
• Background in operations or customer service management within a B2B, contracting, property services or multi-site retail environment.
• Process-driven, calm under pressure, and KPI/SLA focused.
• A motivating people leader who sets clear expectations and leads by example.
• Strong communicator who builds relationships with stores, fitters and head office teams.
• Confident using systems and CRM.

Responsibilities

• Own day-to-day B2B operations, from quote to order to fitting to aftercare.
• Lead, coach and develop a Sales Support team, currently two people and growing.
• Build, document and refine processes, turning the team’s existing know-how into scalable ways of working.
• Set consistent SLAs and manage workflows and prioritisation, so every partner gets a fast, reliable response.
• Work closely with stores, fitting teams, Finance and Supply Chain to ensure orders are on time and right first time.
• Spot bottlenecks and remove manual or duplicated work.
• Partner with the Key Account Manager to keep key accounts happy and SLAs on track.
• Help shape and embed systems and CRM.
• Report on on-time fulfilment, quote and order turnaround, query resolution and partner SLA achievement.
• Comply with all health, safety and security requirements.

Skills

People management

Process documentation

Operational improvement

B2B/contracting experience

KPIs & SLAs

Cross-functional collaboration

Strong communication

Tools

CRM systems

Job description

Behind every happy B2B partner is a smooth-running operation: quotes turned around quickly, orders delivered on time and any issues sorted fast. Our client, a leading national B2B building supplies company with a nationwide network and in-house fitting capability, is looking for a hands-on Operations Manager to own day-to-day delivery and build the processes that will help the team scale.

This is a brand-new role, with the chance to build the operating model from scratch. The team is expected to be the fastest-growing in the business and could more than double by the end of 2027, so this is a genuine growth opportunity.

The role

• Own day-to-day B2B operations, from quote to order to fitting to aftercare
• Lead, coach and develop a Sales Support team, currently two people and growing
• Build, document and refine processes, turning the team’s existing know-how into scalable ways of working
• Set consistent SLAs and manage workflows and prioritisation, so every partner gets a fast, reliable response
• Work closely with stores, fitting teams, Finance and Supply Chain to make sure orders are on time and right first time
• Spot bottlenecks and remove manual or duplicated work
• Partner with the Key Account Manager to keep key accounts happy and SLAs on track
• Help shape and embed systems and CRM
• Report on on-time fulfilment, quote and order turnaround, query resolution and partner SLA achievement
• Comply with all health, safety and security requirements

About you

• Solid line management experience, ideally including growing a team
• Hands-on experience building out and documenting processes, not just following them
• Proven operational experience of improving performance and owning the operational side of a business
• Background in operations or customer service management within a B2B, contracting, property services or multi-site retail environment
• Process-driven, calm under pressure, and someone who lives and breathes KPIs and SLAs
• A motivating people leader who sets clear expectations and leads by example
• A strong communicator who builds relationships with stores, fitters and head office teams
• Confident using systems and CRM