B2B Operations Lead — Scale & Optimize

Wise Monkey Recruitment ltd; Orpington; Hybrid; GBP 27,000 - 45,000; Full time

Benefits offered by this job

Hybrid work

Bonus scheme

Job summary

Wise Monkey Recruitment ltd in Orpington is seeking an experienced Operations Manager to own the day-to-day B2B operations and lead a small Sales Support team.

This hybrid role (2 days office-based) offers the chance to build scalable processes, define SLAs, and partner with stores, Finance and Supply Chain to deliver right-first-time orders.

If you thrive on improving performance, mentoring staff and shaping an operating model to support growth, we'd like to hear from you.

Qualifications

• Proven line management experience, ideally with experience of growing a team.
• Strong hands-on experience of building, documenting and improving processes.
• A solid operational background where you have been responsible for improving performance.
• A highly organised, process-driven approach.
• Experience working with KPIs and SLAs.
• Confidence using systems and CRM.
• The ability to remain calm and effective when managing competing priorities.
• Excellent relationship-building skills across different teams and stakeholders.
• Experience within a B2B, contracting, property services or multi-site retail environment would be particularly relevant.
• The ability to work from Orpington two days per week (currently Monday and Tuesday)

Responsibilities

• Lead, coach and develop the Sales Support team
• Take ownership of day-to-day B2B operations, including quotes, orders, queries and escalations
• Build, document and continuously improve operational processes
• Introduce clear SLAs, workflows and priorities
• Identify bottlenecks, duplication and manual processes – and find better ways of working
• Work closely with stores, fitting teams, Finance and Supply Chain to ensure orders are delivered right first time
• Partner with the Key Account Manager to maintain excellent service for key customers
• Help shape and embed systems and CRM
• Monitor and report on KPIs including fulfilment, turnaround times, query resolution and SLA performance

Skills

Line management

Process improvement

KPIs & SLAs

CRM systems

B2B operations

Team leadership

Job description

Wise Monkey Recruitment ltd in Orpington is seeking an experienced Operations Manager to own the day-to-day B2B operations and lead a small Sales Support team.

This hybrid role (2 days office-based) offers the chance to build scalable processes, define SLAs, and partner with stores, Finance and Supply Chain to deliver right-first-time orders.

If you thrive on improving performance, mentoring staff and shaping an operating model to support growth, we'd like to hear from you.