Hybrid Strategic Wholesale Account Manager

Zachary Daniels; England; Híbrido; GBP 44 000 - 54 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

25 days annual leave

Hybrid working

Product discounts

Gym membership

Free onsite parking

Employee Assistance Programme

Resumo da oferta

Zachary Daniels is recruiting a Strategic Account Specialist to manage key wholesale relationships from Birchwood, Warrington with hybrid working. The role focuses on commercial analysis, performance improvement and operational coordination to drive customer value and sales.

The successful candidate will coordinate with sales, supply chain, logistics and finance, monitor KPIs, and implement improvement plans across multiple teams while ensuring high levels of customer satisfaction and revenue

Qualificações

• Experience in customer service, account management or wholesale operations.
• Experience managing relationships with larger customers or key accounts.
• Background in sportswear, fashion, footwear, wholesale or retail is advantageous.
• Strong ability to interpret data and monitor KPIs for improvements.

Responsabilidades

• Strategic account management: Build and maintain relationships with key wholesale customers through regular meetings and reviews.
• Customer performance: Analyse feedback and KPI data to improve service and outcomes.
• Continuous improvement: Develop customer improvement plans with cross-functional teams.
• Order book management: Monitor orders, identify blockers and optimize conversion.
• Sales and revenue optimisation: Support sales targets by ensuring smooth order progression.
• Operational excellence: Coordinate order entry, deliveries and invoice adjustments.
• Reporting and analytics: Produce KPI reports and provide actionable insights.
• Forecasting and supply planning: Assist with forecasting and supply planning with commercial teams.
• Cross-functional collaboration: Liaise with finance, supply chain and logistics to mitigate risks.
• Systems and process development: Support SAP, CRM and BI tool usage for efficiency.

Conhecimentos

Relationship management

Analytical skills

Communication

Stakeholder management

Order management

Problem solving

Formação académica

Bachelor's degree in business administration or related

Ferramentas

SAP

CRM systems

Microsoft Excel

Descrição da oferta de emprego

Zachary Daniels is recruiting a Strategic Account Specialist to manage key wholesale relationships from Birchwood, Warrington with hybrid working. The role focuses on commercial analysis, performance improvement and operational coordination to drive customer value and sales.

The successful candidate will coordinate with sales, supply chain, logistics and finance, monitor KPIs, and implement improvement plans across multiple teams while ensuring high levels of customer satisfaction and revenue