Hybrid Operations Leader — Multi-Service Care Kent

ASPENS CHARITIES; Pembury; Hybrid; GBP 40,000 - 45,000; Full time

Job summary

Aspens Charities is seeking an Operations Manager– Accommodation and Community Services in Kent to provide operational leadership across Residential, Supported Living and Outreach services. You will work with Service Managers to ensure safe, effective and outcome-focused services aligned with best practice, promoting independence and community inclusion.

The role covers safeguarding, workforce leadership, performance, and continuous improvement, with travel between services and hybrid working.

Qualifications

• Experience working within residential, supported living or community-based services.
• Experience supporting people with autism, learning disabilities, mental health needs and/or complex needs.
• Strong leadership and people management skills.
• Experience of safeguarding and decision-making in complex situations.
• Knowledge of CQC regulations, quality standards and service improvement.
• Ability to build strong relationships and influence others positively.
• Strong organisational, analytical and communication skills.
• Commitment to inclusion, co-production and person-centred practice.

Responsibilities

• Leading and supporting Service Managers across multiple services.
• Driving high-quality, person-centred and rights-based support.
• Overseeing safeguarding, risk management and service quality.
• Supporting services through inspections, audits and quality reviews.
• Leading service improvement initiatives and organisational projects.
• Building strong relationships with commissioners, regulators and stakeholders.
• Promoting positive behaviour support, inclusion and community engagement.
• Supporting effective budget management and service sustainability.
• Embedding a culture of accountability, learning and continuous improvement.

Skills

Leadership

People management

Strategic thinking

Stakeholder relations

Budget management

Quality oversight

Safeguarding

Education

Level 5 Leadership & Management

Job description

Aspens Charities is seeking an Operations Manager– Accommodation and Community Services in Kent to provide operational leadership across Residential, Supported Living and Outreach services. You will work with Service Managers to ensure safe, effective and outcome-focused services aligned with best practice, promoting independence and community inclusion.

The role covers safeguarding, workforce leadership, performance, and continuous improvement, with travel between services and hybrid working.