Hybrid Operations Director — Private Clients Growth

Howden Group Holdings; Greater London; Hybrid; GBP 90,000 - 130,000; Full time

Benefits offered by this job

Hybrid work model

Flexible working

Job summary

Howden Group Holdings is seeking an experienced Operations Director for Private Clients, flexible within the UK with in-person London office presence two to three days a week. You will shape the operating model, lead significant transformation, and ensure operational capability to support ambitious growth across Insurance, Mortgages and Wealth propositions.

Reporting to the CEO and Executive Leadership Team, you will oversee a large, dispersed organisation, drive governance, risk and resilience,

Qualifications

• Proven experience leading large-scale operational functions within Insurance, Wealth, Mortgages or other regulated financial services environments.
• Experience operating at a comparable level of organisational complexity, with responsibility for significant budgets, multiple management layers and geographically dispersed teams.
• A track record of delivering operational excellence, transformation and measurable business improvement.

Responsibilities

• Lead and continually evolve the operating model to support growth, efficiency, scalability and service excellence.
• Own the operational transformation agenda, ensuring initiatives are aligned to business strategy and deliver measurable commercial and operational outcomes.
• Drive improvements across productivity, service, quality, customer experience and cost performance measures.

Skills

Leadership

Operations management

Financial acumen

Stakeholder mgmt

Regulatory knowledge

Job description

Howden Group Holdings is seeking an experienced Operations Director for Private Clients, flexible within the UK with in-person London office presence two to three days a week. You will shape the operating model, lead significant transformation, and ensure operational capability to support ambitious growth across Insurance, Mortgages and Wealth propositions.

Reporting to the CEO and Executive Leadership Team, you will oversee a large, dispersed organisation, drive governance, risk and resilience,