Hybrid Operations Analyst - Insurance & Process Improvement

Investigo; Slough; Hybrid; GBP 32,000 - 39,000; Full time

Benefits offered by this job

Hybrid work

Exposure to senior stakeholders

Career development

Strategic projects exposure

Job summary

Investigo is seeking an ambitious Operations Analyst for a well-established independent insurance broker in the City. The role focuses on supporting change projects, KPI reporting, and process improvements within the operations team.

You will work closely with the Head of Operations, spending three days in the office (four during training) with two days remote, and develop exposure to senior stakeholders and strategic initiatives.

Qualifications

• Experience in insurance, financial services, operations or business support.
• Organised, proactive and able to break down projects and tasks.
• Ability to perform root cause analysis with reporting outputs.
• Ability to build strong stakeholder relationships.
• Interest in operational excellence, business change and PM.
• Strong communication skills.
• Analytical and solutions-focused approach.

Responsibilities

• Support operational change and transformation projects across the business.
• Maintain project documentation, action logs, and progress reports.
• Coordinate meetings, committees, and project working groups.
• Produce management information, KPI reporting, and operational analysis.
• Assist with onboarding new third-party partners and maintaining stakeholder records.
• Conduct root cause analysis and identify opportunities for process improvement.
• Liaise with broking, compliance, finance, and operational teams across the business.
• Support the development and maintenance of policies, procedures, and operational controls.
• Assist with system enhancements and user support activities.

Skills

Organised

Proactive

Root cause analysis

Stakeholder management

Operations excellence

Project management

Strong communication

Analytical

Job description

Investigo is seeking an ambitious Operations Analyst for a well-established independent insurance broker in the City. The role focuses on supporting change projects, KPI reporting, and process improvements within the operations team.

You will work closely with the Head of Operations, spending three days in the office (four during training) with two days remote, and develop exposure to senior stakeholders and strategic initiatives.