Operations Analyst

Investigo; Slough; Hybrid; GBP 32,000 - 39,000; Full time

Benefits offered by this job

Hybrid work

Exposure to senior stakeholders

Career development

Strategic projects exposure

Job summary

Investigo is seeking an ambitious Operations Analyst for a well-established independent insurance broker in the City. The role focuses on supporting change projects, KPI reporting, and process improvements within the operations team.

You will work closely with the Head of Operations, spending three days in the office (four during training) with two days remote, and develop exposure to senior stakeholders and strategic initiatives.

Qualifications

• Experience in insurance, financial services, operations or business support.
• Organised, proactive and able to break down projects and tasks.
• Ability to perform root cause analysis with reporting outputs.
• Ability to build strong stakeholder relationships.
• Interest in operational excellence, business change and PM.
• Strong communication skills.
• Analytical and solutions-focused approach.

Responsibilities

• Support operational change and transformation projects across the business.
• Maintain project documentation, action logs, and progress reports.
• Coordinate meetings, committees, and project working groups.
• Produce management information, KPI reporting, and operational analysis.
• Assist with onboarding new third-party partners and maintaining stakeholder records.
• Conduct root cause analysis and identify opportunities for process improvement.
• Liaise with broking, compliance, finance, and operational teams across the business.
• Support the development and maintenance of policies, procedures, and operational controls.
• Assist with system enhancements and user support activities.

Skills

Organised

Proactive

Root cause analysis

Stakeholder management

Operations excellence

Project management

Strong communication

Analytical

Job description

Role Overview

We are working with a very well-established and highly regarded independent Insurance Broker based in the heart of the City, seeking an ambitious Operations Analyst to join their growing Operations team. This is an excellent opportunity for someone looking to develop their operational, project management, and insurance market knowledge within a highly respected specialist broker. This role will require you to be in the office 3 days a week (4 days to begin with - through the initial training period), with the opportunity to work from home for the other 2 days.

The Opportunity

Working closely with the Head of Operations, you will support a variety of business-critical projects and operational initiatives, helping to drive efficiency, improve processes, and contribute to business transformation activities across the organisation.

Key Responsibilities

• Support operational change and transformation projects across the business
• Maintain project documentation, action logs, and progress reports
• Coordinate meetings, committees, and project working groups
• Produce management information, KPI reporting, and operational analysis
• Assist with onboarding new third-party partners and maintaining stakeholder records
• Conduct root cause analysis and identify opportunities for process improvement
• Liaise with broking, compliance, finance, and operational teams across the business
• Support the development and maintenance of policies, procedures, and operational controls
• Assist with system enhancements and user support activities

Role Requirements

• Previous experience within insurance, financial services, operations, or business support functions
• This role will suit someone who is organised, proactive, able to breakdown projects or tasks into their components, and able to pursue tasks to completion
• The ability to perform root cause analysis is required – taking outputs of reporting, assessing against company appetites, and investigating outlying information in conjunction with business team partners
• You will be able to build strong and lasting relationships with stakeholders and colleagues across the business
• An interest in operational excellence, business change, and project management
• Strong communication skills
• A proactive, analytical, and solutions-focused approach

In Return

• Salary up to £35,000 + Benefits
• Exposure to senior stakeholders and strategic projects
• Excellent opportunity to develop project management and operational expertise
• Joining a respected independent insurance broker with a strong reputation in the London Market
• Clear opportunities for learning, development, and career progression