Insurance Technician - Hybrid, Growth & Impact

I2I Recruitment; Cheltenham; Hybrid; GBP 30,000 - 42,000; Full time

Benefits offered by this job

25 days holiday

6% pension contribution

Wellbeing support & sabbatical

Discounted gym membership

Income protection

Life & health insurance

Modern offices

Hybrid: 2 days WFH

Job summary

I2I Recruitment is seeking an insurance operations professional to handle standard and non-standard insurance transactions, ensuring accuracy and timely delivery. The role demands strong organisation, Excel skills and a solid grasp of policy lifecycles within London Market processes.

You will work in a collaborative team, prioritising workload, supporting colleagues and contributing to data quality initiatives while developing broader technical processing expertise.

Qualifications

• Experience in an insurance technician, technical processing or insurance operations role.
• Good understanding of insurance principles and the policy lifecycle.
• Knowledge of broking, claims, premiums and/or delegated authority.
• Understanding of London Market processes and insurance distribution.
• Strong organisation skills with the ability to manage competing priorities.
• Confident using Excel and relevant business systems.

Responsibilities

• Process standard and increasingly non-standard insurance transactions and documentation.
• Manage and prioritise workload to meet SLAs and deadlines.
• Check documentation, data and management information for accuracy.
• Identify and resolve routine issues, escalating where needed.
• Carry out quality control checks on other technicians’ work.
• Support and train less experienced team members.
• Identify errors, omissions and potential risks and recommend action.
• Work closely with Technical and Broking teams and build internal relationships.

Skills

Insurance principles

Policy lifecycle

Excel proficiency

Stakeholder management

Time management

Education

CII Cert or equivalent

Tools

Power BI

Job description

I2I Recruitment is seeking an insurance operations professional to handle standard and non-standard insurance transactions, ensuring accuracy and timely delivery. The role demands strong organisation, Excel skills and a solid grasp of policy lifecycles within London Market processes.

You will work in a collaborative team, prioritising workload, supporting colleagues and contributing to data quality initiatives while developing broader technical processing expertise.