Hybrid Ocean Export Lead - Shipments & Customer Care

WR Logistics; Metropolitan Borough of Solihull; Hybrid; GBP 32,000 - 39,000; Full time

Benefits offered by this job

Hybrid working

25 days' holiday

Ownership of shipments

Regular contact with customers and海外伙伴

Job summary

WR Logistics in Solihull seeks an Ocean Export Operator to own ocean export shipments from booking through to departure, ensuring documentation accuracy, meeting deadlines and keeping customers informed.

This role offers hybrid working and 25 days’ holiday, with regular contact with customers, shipping lines and overseas partners. You should have ocean export experience in freight forwarding and strong organisational skills.

Qualifications

• Ocean export experience within freight forwarding.
• Good understanding of export processes and shipping documentation.
• Confidence liaising with customers, shipping lines, hauliers and overseas agents.
• Strong organisation and attention to detail.
• Ability to manage multiple shipments and deadlines.
• Customer-focused problem solving.

Responsibilities

• Co-ordinate ocean export shipments from booking to departure and onward delivery.
• Prepare and check export documentation (bills of lading, shipping instructions).
• Arrange bookings with shipping lines and overseas agents.
• Coordinate collections, haulage and shipping schedules.
• Coordinate customs clearance requirements.
• Monitor shipments and resolve delays or queries.
• Provide quotations and maintain shipment cost records.
• Complete invoicing and keep system records up to date.
• Build customer relationships through proactive communication.

Skills

Ocean export

Freight forwarding

Customer liaison

Organisation

Attention to detail

Job description

WR Logistics in Solihull seeks an Ocean Export Operator to own ocean export shipments from booking through to departure, ensuring documentation accuracy, meeting deadlines and keeping customers informed.

This role offers hybrid working and 25 days’ holiday, with regular contact with customers, shipping lines and overseas partners. You should have ocean export experience in freight forwarding and strong organisational skills.