Hybrid NOC Operations Engineer, Network Uptime Champion

CityFibre; England; Hybrid; GBP 41,000 - 50,000; Full time

Job summary

CityFibre, the UK’s largest independent full fibre network and wholesale platform, offers a hybrid role with home and office work at least three days a week. You’ll join a team delivering high-speed connectivity and resilient services to business customers.

You’ll install, monitor, and troubleshoot routers, circuits, firewalls, and servers from our Network Operations Centre, addressing critical issues to keep uptime and service quality high.

Qualifications

• Experience with Cisco IOS and IP routing protocols (e.g., BGP/ISIS).
• Background in 1st/2nd line network support and data centre environments.
• Strong understanding of BGP and its role in network routing.
• The ability to monitor, identify, and resolve network issues swiftly and effectively.
• Excellent communication skills to handle escalations and collaborate with internal teams.

Responsibilities

• Installing, maintaining, and troubleshooting network infrastructure, including routers, circuits, firewalls, and servers.
• Proactively monitoring network performance using advanced monitoring tools, identifying faults, and taking action to resolve them.
• Responding to alerts from core links and addressing network issues promptly to maintain uptime.
• Managing escalated issues from the Tech Support Centre (TSC) for investigation and resolution.
• Supporting managed services for business customers, ensuring seamless connectivity and reliability.
• Coordinating with field engineers for hands-on troubleshooting when required.

Skills

Cisco IOS

IP routing

BGP ISIS

1st/2nd Line Support

Data centre environments

Network monitoring

Communication skills

Job description

CityFibre, the UK’s largest independent full fibre network and wholesale platform, offers a hybrid role with home and office work at least three days a week. You’ll join a team delivering high-speed connectivity and resilient services to business customers.

You’ll install, monitor, and troubleshoot routers, circuits, firewalls, and servers from our Network Operations Centre, addressing critical issues to keep uptime and service quality high.