Hybrid Network Analyst – Secure Enterprise Networking

Serco Group Plc; Metropolitan Borough of Solihull; Hybrid; GBP 40,000 - 55,000; Full time

Benefits offered by this job

Flexible working

Pension 6%

Career development

Discounts

Job summary

Serco Group Plc is seeking a Network Analyst to maintain and improve network services across the UK, Europe and global corporate network. You will work with LAN, WAN, SD-WAN, VPN, Wi‑Fi and cloud environments, delivering hands-on support and service improvements.

You will shape the network roadmap, deploy new technologies and collaborate with Operations, Security and IT teams to ensure secure, resilient services. Travel to Serco sites will be required.

Qualifications

• At least 2 years' experience in network engineering or network support.
• Good understanding of LAN, WAN, SD-WAN, VPN and Wi‑Fi technologies.
• Experience monitoring, troubleshooting and supporting network services.
• Working knowledge of cloud networking across AWS or Azure.
• Experience with enterprise networking and security technologies (e.g., Cisco Meraki or Palo Alto).
• Understanding of network security principles (firewalls, zero-trust).
• Ability to interpret network diagrams, including HLDs and LLDs.
• Strong communication and stakeholder management skills.
• Customer-focused with strong analytical and problem-solving abilities.
• Desirable: CCNA, CompTIA Network+, Azure Fundamentals.
• Desirable: experience in secure, regulated/public sector environments.
• Willingness to travel to Serco sites and partner locations.
• SC clearance: must hold or be able to obtain.

Responsibilities

• Support the maintenance and operation of secure enterprise network services across LAN, WAN, SD-WAN, VPN, Wi‑Fi and cloud environments.
• Monitor, troubleshoot and resolve network incidents to maintain availability, performance and security.
• Support network deployments and service improvements with internal teams and third-party partners.
• Collaborate with Operations, Service Management, Engineering, Security and IT teams to investigate issues and implement solutions.
• Contribute to technical designs, documentation, service transitions and new or enhanced network services.
• Assist in management of network suppliers and third parties, ensuring delivery to standards.
• Keep up to date with emerging network technologies and industry best practices.
• Travel to Serco sites and partner locations as required.

Skills

Network engineering

Network support

LAN/WAN/VPN/WiFi

Cloud networking

Security technologies

Network security

Documentation interpretation

Stakeholder management

Analytical skills

Certifications

Education

CCNA / CompTIA Network+ / Azure Fundamentals

Tools

Cisco Meraki

Palo Alto

Network monitoring tools

HLD/LLD diagrams

Job description

Serco Group Plc is seeking a Network Analyst to maintain and improve network services across the UK, Europe and global corporate network. You will work with LAN, WAN, SD-WAN, VPN, Wi‑Fi and cloud environments, delivering hands-on support and service improvements.

You will shape the network roadmap, deploy new technologies and collaborate with Operations, Security and IT teams to ensure secure, resilient services. Travel to Serco sites will be required.