Hybrid Music Release Operations Manager (Fixed-Term)

Bertelsmann; City of Westminster; Hybrid; GBP 65,000 - 90,000; Full time

Benefits offered by this job

25 days pro-rated annual leave

Flexible working opportunities

Private Health Insurance

Annual gig allowance

Cycle to work scheme

Season Ticket Loan

Workplace nursery scheme

Employee assistance programme

Job summary

BMGan innovative music company is seeking a Manager - Supply Chain Operations on a fixed-term contract through to April 2027 in London. The role oversees end-to-end operational execution for physical and digital music releases, coordinating with marketing, repertoire, manufacturing, and DSP partners to ensure timely, accurate delivery.

The ideal candidate will have strong experience in supply chain operations within the music or digital content industry, excellent Excel and workflow skills, and

Qualifications

• Experience in supply chain operations, product operations, production, release management, or a comparable operational environment within recorded music or digital content.
• A strong preference for working knowledge of digital product setup and digital music distribution, including the data, metadata, assets, territories, timing, and configuration required to successfully deliver and maintain products across DSPs.
• Working knowledge of physical product setup and the dependencies required to bring physical products to market.
• Understanding of physical manufacturing workflows, specifications, lead times, approvals, and quality controls.
• Strong project coordination skills, with the ability to manage multiple releases, milestones, and dependencies concurrently.
• High level of accuracy and attention to detail when working with product data, metadata, assets, specifications, and deadlines.
• Comfort using workflow tools, product management systems, DSP/distributor platforms, spreadsheets, and operational reporting.
• Experience within the recorded music, entertainment, media, or another rights-based content industry.
• Knowledge of music industry identifiers such as UPCs and ISRCs, digital release structures, DSP requirements, and content delivery standards.
• Experience working with global manufacturers, physical distributors, digital delivery partners, and content management platforms.
• Advanced Microsoft Excel skills, including Power Query, and experience using reporting or business intelligence tools.
• Experience implementing automation, AI solutions, or workflow improvements that drive operational efficiency and reduce manual processes.
• Curiosity about systems, technology, and innovative ways of improving release and catalogue management.

Responsibilities

• Manage the creation, configuration, and maintenance of physical and digital products across internal supply chain systems and external partner platforms.
• Own the operational setup of digital releases, ensuring product configuration, metadata, assets, territories, release dates, pricing, and other delivery requirements are correctly established for distribution to DSPs.
• Work with Marketing and repertoire teams during release planning to identify digital and physical requirements and opportunities early, translating marketing plans into the appropriate operational setup and platform execution.
• Coordinate with Digital Operations and other specialist teams where direct DSP intervention, delivery escalation, rights-management activity, or platform troubleshooting is required.
• Translate approved commercial and release plans into executable operational timelines, product specifications, manufacturing orders, and digital delivery requirements.
• Coordinate physical manufacturing across all product formats, including CDs, vinyl, cassettes, box sets, special packaging, and other physical configurations.
• Manage production milestones, including receipt of audio, artwork, metadata, approvals, proofs, test pressings, and final manufacturing sign-off.
• Ensure physical and digital products are operationally ready for release, with complete assets, accurate data, appropriate digital product configuration, confirmed partner deliveries, and clear exception management.
• Coordinate product lifecycle events, including changes, cancellations, reissues, represses, territory changes, pricing updates, and takedowns.
• Act as the primary operational link between repertoire owners, Marketing, Commercial, Metadata, Asset Management, Digital Operations, manufacturers, and distribution partners.
• Investigate and resolve operational issues affecting product setup, manufacturing, delivery, release availability, quality, digital exploitation, or customer fulfilment.
• Maintain accurate project status, documentation, process controls, and operational KPIs, escalating risks that may affect release dates, digital availability, and service levels.
• Drive standardisation, automation, and continuous improvement across product setup, manufacturing, and release management workflows.

Skills

Supply chain operations

Project coordination

Attention to detail

Workflow tools

BI / reporting tools

Automation / AI solutions

Systems curiosity

Cross-functional collaboration

Tools

Excel

Power Query

Reporting tools

Workflow management systems

Job description

BMGan innovative music company is seeking a Manager - Supply Chain Operations on a fixed-term contract through to April 2027 in London. The role oversees end-to-end operational execution for physical and digital music releases, coordinating with marketing, repertoire, manufacturing, and DSP partners to ensure timely, accurate delivery.

The ideal candidate will have strong experience in supply chain operations within the music or digital content industry, excellent Excel and workflow skills, and