Hybrid Music Licensing Client Services Specialist

PPL PRS Ltd; Leicester; Hybrid; GBP 18,000 - 23,000; Full time

Benefits offered by this job

3 weeks training

Hybrid working

Leicester office

Job summary

PPL PRS Ltd in Leicester is seeking a motivated Customer Service Advisor to support music licensing inquiries via phone and email. You will ensure accurate licensing and respond promptly to customer queries while following quality and compliance standards.

The role includes 3 weeks of classroom training, a hybrid working pattern (3 days in the office, 2 at home), and a Monday to Friday shift from 8am to 6pm. Previous contact centre experience is a plus.

Qualifications

• GCSEs (English and Maths) with grade 4 or above.
• Written and verbal proficiency in English.
• Experience dealing with customers face-to-face or by telephone.
• Experience in a contact centre and prior sales experience.

Responsibilities

• Handle inbound and outbound calls and emails to deliver licensing information.
• Apply PRS for Music, PPL & VPL tariffs and ensure accurate licensing.
• Record and update customer information in the CRM system.
• Achieve all agreed key performance indicators and maintain quality standards.

Skills

Customer service

Telephone skills

English proficiency

Education

GCSEs (English & Maths)

Tools

CRM software

Job description

PPL PRS Ltd in Leicester is seeking a motivated Customer Service Advisor to support music licensing inquiries via phone and email. You will ensure accurate licensing and respond promptly to customer queries while following quality and compliance standards.

The role includes 3 weeks of classroom training, a hybrid working pattern (3 days in the office, 2 at home), and a Monday to Friday shift from 8am to 6pm. Previous contact centre experience is a plus.