Hybrid Multi-Channel Customer Advisor

Peabody; Basildon; Hybrid; GBP 22,000 - 26,000; Full time

Benefits offered by this job

30 days annual leave

Two volunteering days per year

Flexible benefits scheme

Employee discount portal

Life assurance at 4x salary

Up to 10% pension contribution

Job summary

Peabody is seeking a Contact Centre Advisor to deliver outstanding customer service across phone, email, live chat and social channels from a hybrid home/office setup in the Basildon area. You will help residents with enquiries, maintain records and signpost to specialists as needed, all while upholding our values.

The role requires strong communication, organisational skills and experience with CRM tools such as Genesys.

Qualifications

• Experience working in a contact centre or customer service environment.
• Excellent communication skills across telephone and digital channels.
• Strong organisational skills and the ability to manage multiple priorities.
• Experience using CRM systems and customer service technology, such as Genesys or similar platforms.

Responsibilities

• Handle customer enquiries across multiple channels, delivering excellent service and aiming for first-contact resolution.
• Provide accurate advice, resolve issues and signpost customers to specialist teams when needed.
• Maintain accurate customer records and update systems in line with procedures.
• Identify opportunities to improve services and share feedback to help enhance the customer experience.

Skills

Customer service experience

Communication skills

Organisational skills

Tools

CRM systems

Genesys

Job description

Peabody is seeking a Contact Centre Advisor to deliver outstanding customer service across phone, email, live chat and social channels from a hybrid home/office setup in the Basildon area. You will help residents with enquiries, maintain records and signpost to specialists as needed, all while upholding our values.

The role requires strong communication, organisational skills and experience with CRM tools such as Genesys.