Hybrid Contact Centre Advisor: Elevate Customer Experience

Clarion Housing Group Limited; Maidstone; Hybrid; GBP 28,000 - 33,000; Full time

Benefits offered by this job

Full training and coaching

Career development opportunities

Pension scheme

Life assurance

Company bonus

Job summary

Clarion Housing Group Limited is seeking friendly, customer-focused Contact Centre Advisors for a large, fast-paced team in Maidstone. This hybrid role starts with full training and offers clear progression and a generous benefits package.

You'll handle enquiries across phone, email, web chat and digital channels, logging interactions accurately and guiding customers to solutions with empathy and clarity.

Qualifications

• Excellent communication skills, both verbal and written.
• Calm, patient and empathetic approach to customer service.
• Ability to handle challenging conversations professionally.
• Strong attention to detail and accurate information recording.
• Good organisation skills and ability to manage competing priorities.
• Positive attitude, willingness to learn and team player.
• Basic IT skills and confidence using emails and digital tools.

Responsibilities

• Respond to customer enquiries promptly, professionally and with empathy.
• Take ownership of customer queries and resolve them at first contact where possible.
• Accurately record customer information, actions and outcomes on our systems.
• Provide clear advice and updates in line with policies and service standards.
• Manage a high volume of customer contact while maintaining quality and care.
• Identify when issues need escalation and work with colleagues to achieve the right outcome.
• Support customers who may be distressed or vulnerable with calm communication.

Skills

Communication skills

Empathy

Challenging conversations

Attention to detail

Organisational skills

Teamwork

IT/systems literacy

Job description

Clarion Housing Group Limited is seeking friendly, customer-focused Contact Centre Advisors for a large, fast-paced team in Maidstone. This hybrid role starts with full training and offers clear progression and a generous benefits package.

You'll handle enquiries across phone, email, web chat and digital channels, logging interactions accurately and guiding customers to solutions with empathy and clarity.