Hybrid Mobile Service & Area Manager

Mitie Group plc.; Cardiff; Hybride; GBP 40 000 - 55 000; Plein temps

Avantages offerts par ce poste

Company car provided

Hybrid/mobile role

Résumé du poste

Mitie Group plc. seeks a Service Support Manager / Area Manager to support the Network Rail contract. The role is mobile and hybrid, visiting multiple sites and ensuring high service standards in line with SLAs and cleaning specs.

You will lead audits, monitor performance, manage wages, and uphold Fire & Safety rules while maintaining compliance across HR, QHSE, RTW, Vetting, and other policies.

Qualifications

• Previous management experience.
• Excellent customer service and communication skills.
• Strong organisational and time management abilities.
• IT literacy, especially in Microsoft Office.
• Full UK clean driving licence (company car provided).
• IOSH Health & Safety qualification is highly desirable.

Responsabilités

• Build strong relationships with contract clients and conduct audit inspections.
• Monitor performance against SLAs and cleaning specifications.
• Manage daily employee wages and ensure Health & Safety compliance.
• Follow statutory Fire and Safety regulations to mitigate risks.
• Ensure service delivery across multiple contracts aligns with company policies and procedures (HR, QHSE, RTW, Vetting, Compliance).

Connaissances

Customer service

Communication

Organisation

IT literacy

Driving licence

Outils

Microsoft Office

Description du poste

Mitie Group plc. seeks a Service Support Manager / Area Manager to support the Network Rail contract. The role is mobile and hybrid, visiting multiple sites and ensuring high service standards in line with SLAs and cleaning specs.

You will lead audits, monitor performance, manage wages, and uphold Fire & Safety rules while maintaining compliance across HR, QHSE, RTW, Vetting, and other policies.