Hybrid Member Services Advisor

NATIONAL FARMERS UNION; Kenilworth; Hybrid; GBP 25,000 - 30,000; Full time

Benefits offered by this job

Holiday allowance

Health cashplan

Enhanced parental leave

Performance pay

Pension

Loans

Employee assistance

Discounts

On-site restaurant

Free parking

Job summary

National Farmers’ Union (NFU) is seeking a Customer Services Adviser based at Stoneleigh, Warwickshire with agile working to provide telephone support to members and the public. The role handles queries and supports membership renewals in a busy customer services team.

You will need experience in a customer service environment, the ability to work to established procedures, and good Microsoft Office skills. The NFU offers a generous benefits package and agile/ flexible working options.

Qualifications

• Experience of working in a customer service environment handling significant call volumes.
• Ability to follow established procedures and deliver a professional, courteous service.
• Good Microsoft Office skills are important.

Responsibilities

• Provide telephone support to address queries and signpost to further support.
• Carry out outgoing calls to support membership renewals.

Skills

Customer service

Telephone support

Microsoft Office

Tools

Microsoft Office

Job description

National Farmers’ Union (NFU) is seeking a Customer Services Adviser based at Stoneleigh, Warwickshire with agile working to provide telephone support to members and the public. The role handles queries and supports membership renewals in a busy customer services team.

You will need experience in a customer service environment, the ability to work to established procedures, and good Microsoft Office skills. The NFU offers a generous benefits package and agile/ flexible working options.