Hybrid London Technical CSM for Offensive Security

CodeWall; Greater London; Hybrid; GBP 60,000 - 90,000; Full time

Job summary

CodeWall in London is seeking a Technical Customer Success Manager to own customer relationships from signing through onboarding, delivery and renewal. You will translate security findings into actionable engagements and ensure smooth communications with security teams and stakeholders.

The role requires strong understanding of penetration testing, clear stakeholder communication, and a willingness to take ownership in an early-stage company as it grows its customer success function.

Qualifications

• A solid understanding of penetration testing, vulnerability validation and remediation.
• Experience managing customer relationships or security engagements, including scope, expectations, delivery and difficult conversations.
• Clear communication across technical and senior stakeholders.
• Strong organisation and follow-through.
• Willingness to take ownership in an early-stage company, building processes while delivering for customers.

Responsibilities

• Customer onboarding: Turn a signed agreement into a clear delivery plan with the right stakeholders, expectations and milestones.
• Technical scoping: Work with customers and our security team to agree testing objectives, target environments, access requirements and rules of engagement.
• Ongoing customer relationships: Run regular check-ins, communicate progress, resolve blockers and keep customers informed.
• Findings walkthroughs: Help customers understand what we found, how it was validated, why it matters and remediation priorities.
• Customer value and renewals: Track objectives, address concerns early and own the renewal process.
• Product feedback: Bring customer needs back to engineering and research to shape product and delivery.

Skills

Penetration testing understanding

Security engagements management

Stakeholder communication

Organisational skills

Ownership in early-stage company

Banks/regulated customers experience

Job description

CodeWall in London is seeking a Technical Customer Success Manager to own customer relationships from signing through onboarding, delivery and renewal. You will translate security findings into actionable engagements and ensure smooth communications with security teams and stakeholders.

The role requires strong understanding of penetration testing, clear stakeholder communication, and a willingness to take ownership in an early-stage company as it grows its customer success function.