Founding Enterprise CSM & Trusted Advisor (Hybrid London)

Techwolf; Greater London; Hybrid; GBP 70,000 - 100,000; Full time

Benefits offered by this job

Health insurance

Retirement savings

Equity

Hybrid working

Work from abroad 3 weeks/year

Learning and development

Job summary

TechWolf is seeking a Customer Success Manager to join as a founding member of the team in London. You will be the trusted advisor for strategic accounts, drive adoption of our skill data platform, and help clients transform into a skills-based organisation.

You’ll collaborate with sales, product and solutions, shape customer success plans for large enterprise customers, monitor health, and advocate for customers internally with a focus on renewals and upsell.

Qualifications

• 5+ years as a Customer Success Manager in B2B SaaS with enterprise experience.
• 5+ years in consulting in HR/skills space.
• Experience driving adoption and mitigating risk to drive renewal and upsell.
• Experience collaborating with enterprise customers to build and execute success plans.
• Consultative approach with ability to uncover pain-points and map internal resources to solutions.
• Strong interpersonal skills and ability to influence stakeholders.
• Flexible and adaptable to change.
• Curious mindset with willingness to learn and innovate.
• Based in London and willing to work from the local office 3 days a week.
• Bonus: experience with AI-first ways of working.

Responsibilities

• Trusted advisor for assigned accounts and main point of contact.
• Define path to skill-based organisation using our product and create value with skill data.
• Collaborate with sales, product and solutions team to identify needs and guide to value.
• Foster long-term relationships and advocate for customers internally.
• Help define early CS approach and track customer health.

Skills

Customer Success

B2B SaaS

Enterprise Accounts

Consulting

Adoption & Risk

Relationship Building

Stakeholder Influence

London-based

AI-first awareness

Job description

TechWolf is seeking a Customer Success Manager to join as a founding member of the team in London. You will be the trusted advisor for strategic accounts, drive adoption of our skill data platform, and help clients transform into a skills-based organisation.

You’ll collaborate with sales, product and solutions, shape customer success plans for large enterprise customers, monitor health, and advocate for customers internally with a focus on renewals and upsell.