Hybrid London Senior .NET/React Application Support Engineer

Falcon Smart IT (FalconSmartIT); Greater London; Hybrid; GBP 55,000 - 75,000; Full time

Job summary

Falcon Smart IT (FalconSmartIT) in London, United Kingdom, is hiring a Support Engineer to join the hybrid team. The role focuses on incident triage and resolution, ServiceNow ticket management, and small enhancements across .NET 10, React, and SQL Server.

You will work closely with agile delivery squads, diagnose production issues, and contribute to knowledge articles and support procedures. Strong collaboration with IT teams and on-call rotations are expected.

Qualifications

• 5+ years of .NET 10, React development or application support.
• Experience with production incident management and ServiceNow.
• Bachelor's degree in Computer Science or related field preferred.

Responsibilities

• Provide Level 2 and Level 3 application support. Triage, investigate, and resolve production incidents and service requests within SLA timelines.
• Manage production incidents, service requests, and problem records in ServiceNow; keep tickets updated and communicate status to stakeholders.
• Implement small enhancements, bug fixes, and hotfixes in .NET 10 applications as part of agile sprints or ad-hoc requests.
• Support applications developed using .NET 10, React, jQuery and SQL Server
• Diagnose and resolve SQL Server issues: writing queries, investigating performance, and supporting DB deployments.
• Perform root-cause analysis and prepare permanent fixes or workarounds.
• Develop minor enhancements, bug fixes, and configuration changes.
• Support REST-based integrations and troubleshoot API-related issues.
• Collaborate with development, database, infrastructure, and business teams.
• Prepare technical documentation, knowledge articles and support procedures.
• Participate in on-call or shift-based support, if required.

Job description

Falcon Smart IT (FalconSmartIT) in London, United Kingdom, is hiring a Support Engineer to join the hybrid team. The role focuses on incident triage and resolution, ServiceNow ticket management, and small enhancements across .NET 10, React, and SQL Server.

You will work closely with agile delivery squads, diagnose production issues, and contribute to knowledge articles and support procedures. Strong collaboration with IT teams and on-call rotations are expected.